Customer Services Team Member - Auckland Frame & Truss (Fixed Term) - - 44007 - Fletcher Building

General Information

Job Type

Permanent

Description

The Role

As a Customer Service Team Member at our PlaceMakers Auckland Frame & Truss Manufacturing Plant, this fixed-term role (through to December 2026) plays a key part in supporting the day-to-day operations of the business. You'll provide administrative and customer service support, coordinate with internal teams, and help ensure the smooth flow of work from order processing through to production and delivery.

Key Responsibilities

In this role, you will:

Manage and coordinate customer job bookings and order administration.
Act as the first point of contact for customers by handling reception duties and inbound phone enquiries.
Monitor and respond to production-related emails, ensuring timely communication and follow-up.
Provide administrative support across scheduling, invoicing, and production coordination activities.
Work closely with the manufacturing, sales, and logistics teams to ensure efficient operational processes.
Deliver exceptional customer service while building positive relationships with customers and internal stakeholders.
Contribute to a collaborative team environment and support continuous improvement initiatives within the branch.

This is a Full-Time Fixed Term Role, offering 40 hours per week, Monday to Friday no weekends. End date December 2026

About you:

Are you a reliable and adaptable Customer Service Team Member who thrives in a busy, team-focused environment? Supporting our teams, you’ll play a key role in keeping things running smoothly. You communicate professionally, stay calm under pressure, and juggle multiple tasks with accuracy and ease. If you're proactive, detail-oriented, and quick to adapt — we’d love to hear from you.

Alongside these qualities, you’ll also bring:

Customer-focused
Strong Administration background
Excellent communication skills
Exceptional attention to detail
Proficient knowledge of Outlook and solid computer skills
Loads of initiative and ability to take action to solve problems
Ability to work autonomously as well as being part of a cohesive and successful team.

Our Benefits:

Competitive hourly rate & Staff-buying privileges
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Employment Education Fund
Health & Wellbeing initiatives including an Employee Assistance Program
Be part of a diverse and inclusive team

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.