Despatcher - Wiri - - 42510 - Fletcher Building

General Information

Job Type

Permanent

Description

About the Role

As a Despatcher, you’ll play a key role in ensuring our customers receive world‑class service through accurate planning, communication, and delivery execution. You’ll coordinate daily routes, optimise fleet performance, and support both our internal teams and external partners to keep everything running smoothly.

This role blends planning, problem‑solving, and real‑time decision‑making. You’ll use our transport management systems and tools to plan next‑day deliveries, manage exceptions, and ensure DIFOT performance remains strong. You’ll also work closely with drivers, branches, and 3PL providers to maintain service levels, manage capacity, and keep operations safe and compliant.

Daily Responsibilities Include

• Planning and assigning all next‑day delivery orders using Descartes Route Planner

• Monitoring delivery progress and adjusting schedules as needed

• Identifying optimisation opportunities within Route Planner and BAU processes

• Taking calls from drivers and branches, resolving issues within process and budget

• Attending toolbox meetings and completing monthly driver ride‑alongs

• Liaising with branches on bookings, delivery times, and service updates

• Completing required reports and maintaining accurate data housekeeping

• Ensuring compliance with NZTA regulations, including driver hours and logbook requirements

• Monitoring vehicle maintenance schedules and escalating issues to fleet management

Skills and Experience

• Experience with a route planning tool (e.g., Descartes Route Planner)

• Proficient in MS Office (Excel, PowerPoint, Word)

• Understanding of local geographical constraints

• Knowledge of NZ transport regulations

• Strong communication and analytical skills

• High attention to detail and excellent time management

• Ability to build strong working relationships across all levels

This is a permanent full-time position working 40 hours a week Monday-Friday + Rostered Saturdays based in our Wiri Plant

Our Benefits

• Competitive hourly rate & staff‑buying privileges

• Genuine development opportunities across the wider Fletcher Building Group

• Employment Education Fund

• Health & wellbeing initiatives including an Employee Assistance Programme

• Join an inclusive and diverse team and company

Join Us

We value diversity and encourage applications from all backgrounds. Research shows that some people hesitate to apply unless they meet every requirement—if this role interests you, we encourage you to apply regardless. We’re proud of our diverse workforce and believe we’re better together.

Pre‑employment checks (references, medical, drug test, criminal history) and the legal right to work in NZ indefinitely are required.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.