Distribution Support Coordinator - Auckland - - 42695 - Fletcher Building

General Information

Job Type

Permanent

Description

About the role:

Our central Distribution Centre in Mangere services our Auckland metropolitan, regional, and national customers with hundreds of deliveries of our Mico products every day. You’ll also play a key role supporting both Mico and PlaceMakers branches with centralised distribution support — providing ETA updates for orders, assisting with stock enquiries, and helping with after‑sales questions to keep our network running smoothly. We now have an exciting opportunity for a resourceful and experienced Customer Support Coordinator to join our Distribution Support Team at the Mico Distribution Centre.

You’ll play an integral role providing centralised distribution support services for our online customers shopping at mico.co.nz, by looking after sales through our website and TradeMe via our automated system. Day‑to‑day, you’ll be processing sales, responding to customer enquiries, chasing up stock, coordinating orders, supporting pick/pack, and overseeing inventory control. The role will also support website enhancements and play a key part in growing our online sales.

This is a fulltime permanent role, offering 40 hours a week, Monday – Friday 8 hours a day. The role is currently based in Mangere.

About you:

Your communication and relationship skills will prove invaluable, as you collaborate with internal and external customers, and show a robust ‘team player’ attitude. A strong work ethic is essential, and your key strengths will be your efficiency, attention to detail, organisation skills and excellent written English. We are looking for someone who ideal has customer support experience and keen to learn and grow in a new industry. Success is about your ability to seamlessly deliver a great customer experience!

About what we can offer you:

In return, we’ll offer you a great competitive package, excellent opportunities for training and development, and a strong and support team environment. As Mico New Zealand is also part of Fletcher Building, there are great opportunities for career training and development, plus big-company benefits, such as an Employee Education Fund.

Join Us:

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.