Heating, Bathroom & Kitchen Consultant - Kapiti - - 43850 - Fletcher Building

General Information

Job Type

Permanent

Description

About the role:

We are seeking a designer who will work closely with our Trade and Retail customers to help create functional, stylish and innovative interior solutions.

You will be responsible for maximising the sales in our Interiors categories - kitchens, bathrooms, laundry, wardrobes etc. You will guide customers through the process from the initial consultation to project completion whilst demonstrating excellent customer service and product knowledge. A key part of this role is actively listening to customers, understanding their individual needs, preferences, and lifestyle requirements, and translating these into practical and inspiring design solutions.

Daily you will be responsible for –

• Take clear brief from customers and discuss all aspects of creating, remodelling, or updating the kitchen and/ or bathroom area of their home.

• You will discuss building materials, themes, colours, patterns, and room layout with a customer and produce sketches and drawings based on their requirements.

• Consulting with customers via phone and email

• Seeking out value-add solutions for internal and external customers.

• You will build effective relationships with our Trade and Retail customers by offering product support, technical information, and interior design solutions.

• You will be a people person thriving most when supporting our customers, so they get a winning in-store experience.

• You will also play a vital part in direct sales with customers, getting orders pulled and ready for dispatch, and merchandising and maintaining aisles within the showroom.

• Supporting our Showroom Team when necessary alongside our trade support team

This is a permanent full-time role, offering 40 hours a week, Monday – Friday + Rostered Saturdays Our Paraparaumu Branch.

About you:

• Experience in designing Kitchens, bathroom, laundry, flooring, and wardrobes is advantageous

• Customer Service/ Sales experience, confident and be a clear and accurate communicator who can deal with challenging demands and time frames.

• You must be polite, professional and will be accommodating when assisting our customers.

• We are looking for someone with a high standard of personal presentation and excellent verbal and written communication skills.

• You will need to have excellent time management skills to meet tight deadlines and company targets.

• Intermediate to advanced experience with MS Suites, including Excel, other computer programs are desirable – experience in Winflex would be desirable, as would CAD or design background.

Our Benefits:

• Competitive hourly rate & Staff-buying privileges

• Genuine development opportunities that come with being part of the wider Fletcher Building Group

• Employment Education Fund

• Health & Wellbeing initiatives including an Employee Assistance Program

• Be part of a diverse and inclusive team

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.