Heating, Bathroom and Kitchen Consultant - Invercargill - - 44217 - Fletcher Building

General Information

Job Type

Permanent

Description

About the role:

As an HBK Consultant, you’ll be the go-to expert for Heating, Bathroom, and Kitchen solutions, helping our customers bring their dream spaces to life. You’ll work closely with trade professionals, retail customers, and suppliers to deliver exceptional service and create a seamless experience from concept to completion.

Your role will combine design flair with practical know-how. From taking detailed briefs and providing product advice to preparing accurate quotes and managing each project, you’ll make every interaction count. With a proactive, customer-first mindset, you’ll seek out value-add solutions and ensure every project runs smoothly.

Engage with customers face-to-face, over the phone, and via email
Take clear briefs and guide clients through all aspects of creating, remodelling, or updating their kitchen and/or bathroom
Recommend suitable products, process orders, and manage sales documentation
Discuss materials, themes, colours, patterns, and layouts, producing sketches or drawings based on client requirements
Prepare accurate quotes and ensure timely follow-up
Build strong relationships with trade and retail customers by offering technical advice and design solutions
Support showroom merchandising and maintain product displays to inspire customers
Assist with pulling orders and preparing them for dispatch when needed

Permanent full-time role based at PlaceMakers Invercargill offering 40 hours per week Monday to Friday with rostered Saturdays.

About You:

To succeed in this role, you will be more than just a designer, you’ll be a natural communicator and relationship builder who understands the needs of our customers and act as a trusted advisor who can turn ideas into reality. With a strong eye for detail and a passion for creating functional, stylish spaces, you’ll combine creativity with practical solutions to help customers bring their vision to life.

Previous experience in a similar role designing kitchens, bathrooms, laundries, flooring, and wardrobes
Bring a strong work ethic, approachable nature and committed to delivering deliver great service to everyone you meet
Ability to manage competing priorities, meet tight deadlines, and perform under pressure
Highly organised with sharp attention to detail
Excellent interpersonal and communication skills
Tech-savvy and confident working across multiple systems (Excel essential), with experience in design software such as Winflex is desirable

Our Benefits:

Competitive hourly rate & Staff-buying privileges
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Employment Education Fund
Health & Wellbeing initiatives including an Employee Assistance Program
Be part of a diverse and inclusive team

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.