Hub Trade Support Manager - Mt Wellington - - 42531 - Fletcher Building

General Information

Job Type

Permanent

Description

This is a role where leadership meets delivery. As a Territory Trade Support Manager, for our Auckland South Hub you’ll take charge of Trade Support and Branch Administration teams from Cook Street Auckland CBD branch and to our Pukekohe branch, connecting these support functions between Account Managers and Trade Customers. With a strong focus on refining how we work, lifting service standards, and executing initiatives to enable growth you will lead from the ground up, make smart calls and build a team culture that nails the basics with every interaction, order and system behind the scenes.

Lead a team, connecting people and processes, setting direction, coaching, and building capabilities to deliver service aligned with commercial goals
Manage workflow to create clarity around team responsibilities, improve task visibility, and support consistent service delivery
Maximise sales, solution selling, and proactive customer engagement initiatives
Oversee credit and pricing processes to reduce errors, improve margins and maintain financial accuracy across transactions
Resolve operational issues by identifying root causes and implementing practical solutions to enhance systems and team performance
Analyse and report on key metrics order accuracy, timelines, and telephony statistics to drive continuous improvement and accountability
Build strong relationships with our Trade Customers by understanding their realities and challenges, making a difference through a one-stop shop and a team of trusted advisors committed 100% to exceptional service

This is permanent full-time role 40 hours per week Monday to Friday, based at PlaceMakers Mt Wellington, with flexibility to work across our hub and includes regular travel across our Auckland branches.

About You:

To succeed in this role, you’ll be a natural leader who sees the bigger picture understanding the needs and motivations of your team, trade customers, and stakeholders to build trust, embrace change, and align shared goals. You’ll have a passion for developing others, with the ability to influence and empower, and bring strong commercial awareness to plan effectively and deliver results.

Experience in a comparable leadership role within a Trade focused environment
Proven ability to manage multiple functions and deliver commercial outcomes
Strategic thinker with a track record of driving growth and achieving sales targets
Analytical and solutions-focused, skilled in identifying opportunities, driving initiatives and delivering results.
Excellent interpersonal and communication skills
Tech-savvy and comfortable working across multiple systems
Full NZ Class 1 drivers’ licence is a must

Our Benefits:

Competitive base salary, incentive scheme and company vehicle
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Staff buying privileges and company benefits for you and your family
KiwiSaver contributions matched up to 4%
Employee Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.