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General Information

Job Type
Permanent
Category
Management
Business
Iplex Australia
Job Reference
40936
Posted Date
11-Jul-2025
Closing Date
07-Aug-2025

Description

• Iplex proudly partnered with The Smith Family – Supporting Youth Education 
• Great role that can combine multiple skills and capabilities
• Hybrid position with the ability to work from home and office!

At Iplex  we are committed to a powerful vision – Providing Safe & Secure Water to the World Around Us. We do this by forging partnerships with our customers and communities to deliver safe, secure, and innovative water solutions that not only address the present needs but also lay a solid foundation for future generations. 

As Australia's leading manufacturer and supplier of pipeline systems, we take pride in our pivotal role within Australia’s water industry. We understand the significance of our work, and we are driven by the shared goal of creating a better future.  Join us today to lead a passionate team dedicated to shaping a brighter future and leaving a lasting impact on Australia's water landscape. 

Your New Role

We are on the lookout for an experienced, passionate and dynamic people leader to join our team at Iplex based in Strathpine. As the Insurance & Warranty Resolutions Manager, you will be responsible for overseeing a small team that handles customer service escalations and warranty-related questions, along with supporting outcomes with external clients and companies. The successful candidate will bring structure, support, and strategic oversight to a team to continue to building on their capability, development, and cohesion from the ground up.

You’ll be accountable for managing inbound and outbound customer communications, resolving complex issues in collaboration with legal and functional teams, and ensuring all resolution activities are compliant with policy, contractual obligations, and regulatory standards. You’ll also lead vendor relationships, monitor data quality, and drive reporting and insights to senior stakeholders.

This role requires a strong understanding of contracts, negotiation frameworks, and invoicing processes, as well as the ability to interpret trends and identify recurring issues to improve service delivery. You’ll be expected to develop and maintain customer service procedures, training materials, and performance metrics, while fostering a culture of care, accountability, and continuous improvement.

Does This Sound Like You? 
  • Tertiary qualifications in Business, Insurance, or a related field are highly desirable.
  • Proven leadership with passion and coaching and development
  • Proficiency in CRM’s, claims/resolution management systems 
  • Advanced knowledge of Power Bi and Excel 
  • Excellent communication and negotiation skills, with the ability to manage escalations and sensitive customer interactions.
  • Expert in contracts, invoicing, and compliance frameworks (including privacy and insurance legislation).
  • Skilled in building strong stakeholder relationships across multiple functions 
Why Join Our Team
  • 26 weeks PAID parental leave
  • Enjoy a Hybrid work model – 2 days at home
  • Opportunity to apply for our Employee Education Fund
  • Ability to be referred to our Top Talent Mentoring Group
  • Ongoing training, development, and internal career opportunities 
  • Enjoy all Fletcher Building discounts, benefits and rewards! 
  • Proudly partnered with The Smith Family – supporting Youth Education
  • Iplex recently have entered the Innovate stage of their RAP
This is your time to make a name for yourself in a role that helps drive customer resolutions, Apply Now to learn more. 

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