Internal Key Account Manager - Dunedin - - 42388 - Fletcher Building

General Information

Job Type

Permanent

Description

As an Internal Key Account Manager (IKAM), you’ll provide seamless service and essential internal support to one of our largest commercial customers. With a flexible, can-do attitude you’ll work closely with our sales team, manage key customer inquiries, offer product advice, prepare quotes, and deliver tailored solutions ensuring deliveries happen on time and their projects stay on track through clear communication and timely updates.

Engage regularly with our key customer face-to-face, over the phone, and via E-Mail
Recommend suitable products, prepare quotes, process orders, and manage sales documentation
Understand our key customers’ needs and provide professional tailored solutions
Coordinate with Site Managers, track orders, and arrange timely deliveries to meet project deadlines
Communicate delivery times clearly and ensure orders are prepared for dispatch
Liaise with suppliers to confirm product availability and manage special requirements
Assist on the trade counter, support cycle counting and help with delivery driving when required
Maintain cleanliness and uphold safety standards through general store housekeeping

Permanent full-time role based at Mico Dunedin offering 40 hours per week Monday to Friday with rostered Saturdays

About You:

To succeed in this role, you will be more than just a sales support person, you’ll be a natural communicator and relationship builder who understands the needs of our key account customer. Your experience in the plumbing or building industry means you will know how to connect with our customer, identify opportunities, and act as a trusted advisor providing solutions that make a real impact while keeping the customers at the heart of everything you do.

Bring a strong work ethic, approachable nature and committed to delivering deliver great service
Ability to manage competing priorities, meet tight deadlines, and perform under pressure
Highly organised with sharp attention to detail
Excellent interpersonal and communication skills
Tech-savvy and comfortable working across multiple systems
Proven experience in a similar internal sales or key account manager role
Strong knowledge of plumbing or building materials & a solid understanding of construction processes
Full NZ Class 1 drivers’ licence is a must

Our Benefits:

Competitive base remuneration
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Staff buying privileges and company benefits for you and your family
Employee Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive