Internal Key Account Manager - Palmerston North - - 42634 - Fletcher Building

General Information

Job Type

Permanent

Description

The role:

Reporting to the Branch Manager, you’ll play a key role in supporting our largest commercial customers alongside a wide range of local small business owners.

• Understanding the key customers’ needs and providing professional solutions

• Answer calls, emails and quoting orders

• Working with Site Managers to ensure specific time frames for their projects are meet

• Communicating delivery times and preparing order ready for delivery

• Communicating with suppliers to check availability of products.

• Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service

This is a permanent full-time role. Offering 40 hours a week, Monday to Friday + Rostered Saturdays

About you:

• Experience in sales coordinating or customer service is preferred

• Customer-focused attitude with the ability to be build rapport and form strong relationships

• You will be an excellent communicator who is organised and excellent time management

• Trade industry knowledge and/or product experience would be hugely beneficial, however not essential, as it would be your positive attitude and willingness to learn that we would be looking for

• A motivated, self-driven person, with the skill to work proactively, independently and within a team

• Be resilient and thriving working in a fast past environment

• A Full New Zealand drivers’ licence is preferred

Our Benefits:

• Competitive hourly rate and Staff-buying privileges

• Staff-buying privileges at Mico and PlaceMakers

• Genuine development opportunities that come with being part of the wider Fletcher Building Group

• Employment Education Fund

• Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us:

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.