Issue Resolution Specialist - - 38815 - Fletcher Building

General Information

Job Type

Permanent

Description

As part of Fletcher Building's Building Products division, Laminex New Zealand is a trusted partner in providing high-quality decorative surfaces and panel products for residential and commercial spaces. With market-leading brands like Formica, Laminex, Melteca, and Caesarstone, we are committed to excellence in the building industry through expertise, innovation, and customer satisfaction.

The Opportunity:

Laminex is seeking an Issue Resolution Specialist to join our Customer Service team based in Penrose, Auckland, working M-F 8.30am-5pm, office-based, with the potential to work one day from home following the training period. This role is key in managing complex issues across our Customer Service functions, handling returned stock resolutions, and working closely with our carriers, suppliers and customers, as well as fostering collaborative relationships with internal teams. The successful candidate will lead the coordination of process adherence within our team, ensuring efficient and timely responses to queries, investigating the cause of credit requests, processing returns and the resolution of complex issues.

What We’re Looking For:

Previous experience in a senior Customer Service resolution or Credit Administration role is essential.
Knowledge of credit administration processes and proficiency with MS Office.
Exceptional problem-solving skills, analytical thinking, and attention to detail.
Proven ability to communicate clearly, build solid relationships, work autonomously, and drive solutions-focused outcomes.
A positive attitude, professionalism, and a commitment to providing outstanding customer experiences.
Demonstrated ability to go the extra mile for your customers and be change resilient.

Why join us?

As part of the Fletcher Building group of companies, we can offer great benefits including a competitive salary, flexible working, an incredible parental support scheme, educational support for yourself and your family, an opportunity to learn from some incredibly talented people and a fun and supportive environment with opportunities for growth and development.

Join us at Laminex NZ and be part of a team that’s passionate about innovation, excellence, and making a real impact in the market. If you’re ready to make an impact and help us continue to lead in the industry, apply today!