Key Accounts Consultant - - 39928 - Fletcher Building

General Information

Job Type

Permanent

Description

Key Accounts Consultant

More than just a job—this is your next big opportunity!

At Laminex, we don’t just offer a role; we offer a career within a thriving business that’s been shaping Australian homes for over 90 years. Where have you seen us before? Our products have been featured in The Design Files, The Local Project, and even on The Block!

We supply many builders across Australia, including Metricon. Laminex is part of the Fletcher Building Group of over 12K employees, and includes businesses like Iplex, Oliveri, and Stramit.

Now, we’re looking for Customer Service Superstars to join our high-performing Key Accounts team.

What’s in it for you?

Work-Life Balance: Monday to Friday only—NO weekends!
Work From Home: 2 fixed work-from-home days each week – Mondays & Fridays (post completion of training).
Exclusive Staff Discounts: Significant discounts on our range of products, plus even more discounts from partners like Bupa and Lenovo.
Career Path: Be part of a company that values fresh ideas and offers career pathways both within the Key Accounts team and across the broader Fletcher Building network.
Keep Learning & Growing: Continuous development to build on your skills.
Perks You’ll Love: Fun team events and rewards for outstanding performance.
Generous Parental Leave: Choose 26 weeks full pay or 52 weeks half pay parental leave. When you return, work 80% of your usual hours but get paid 100%!

What will you be doing?

Customer Interaction: Handle Key Accounts customer communications via phone, email, and live chat, always ensuring a professional and courteous manner while adhering to customer-specific Standard Operating Procedures (SOPs).
Issue Resolution: Deliver first-contact resolution and ensure timely issue escalation.
Order Processing: Accurately process orders, returns, EDI, and replacements.
Reporting: Execute complex order reporting for customers in a timely manner.
Performance Metrics: Meet or exceed individual and team performance targets.
Collaboration: Work closely with internal key stakeholders to ensure a seamless customer experience and improve customer interactions.

Qualifications and Experience

Required:

2 years of customer service experience, preferably in key account management.
Strong problem-solving, negotiation, and communication skills.
Ability to prioritise workload and support team KPIs.
Professional written and verbal communication skills.
Networking and relationship-building skills.
Intermediate PC software and data entry skills.
Knowledge of MS Office products and CRM systems (e.g., Salesforce).

The details:

Monthly Rotating Roster: 8-hour shifts between 8:00 AM – 7:30 PM (plus a half-hour lunch break).
Location: Based at our Tullamarine location with free onsite parking.

If you're ready to join a company that truly values its people, continues to innovate, and is on a significant growth trajectory… we’d love to hear from you! Apply today!