Skip to content

General Information

Job Type
Permanent
Category
Logistics/Transport
Business
Firth Industries
Location
Hawke's Bay
Job Reference
44191
Posted Date
03-Aug-2026
Closing Date
02-Sep-2026

Description

We’re excited to welcome a Masonry Customer Service/Dispatcher to our Hastings team. In this role, you’ll be at the heart of our operations — ensuring that customer orders are processed promptly, accurately, and efficiently. Your mission is to make sure every delivery is in full, on time, and in spec, while optimising dispatch processes to achieve cost-effective outcomes for the region.
 
 
Key Responsibilities
  • Provide outstanding customer service through timely and accurate order processing 
  • Coordinate and facilitate customer deliveries with precision and care 
  • Ensure dispatching is done efficiently to minimize costs and maximize customer satisfaction 
  • Monitor delivery schedules and proactively resolve any issues or delays 
  • Collaborate with internal teams to maintain high standards of service and product quality 
  • Maintain accurate records and documentation of orders and deliveries 
 
 
What's in it for you? 
  • Attractive salary package 
  • Range of staff discounts – PlaceMakers/Mico, PBTech, Southern Cross + more 
  • Employee Education Fund – Available to all permanent employees & your immediate whanau 
  • Market leading Parental Leave Policy that will make it easier to our employees to become parents while working at Firth.  
 
What You Will Bring 
 
Full Driver’s Licence required. Forklift licence and OSH is preferred although we can provide support for the right candidate 
 
While a background in either concrete batching or dispatching will be advantageous to this role, it will also be important you are you are able to demonstrate: 
  • Strong literacy, numeracy, and computer skills 
  • Attention to detail and a commitment to excellence 
  • Proven experience in customer service, logistics, or delivery coordination 



Research shows that females and minority groups don’t apply for roles unless they match 100% the job description.

We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don’t fit it, we would still love you to apply.