Phone Based Account Manager - Mt Wellington - - 43180 - Fletcher Building

General Information

Job Type

Permanent

Description

This is a fast paced, Mandarin speaking Phone Based Account Manager role that combines proactive sales with account management. You’ll work closely with a portfolio of smaller trade accounts, building strong relationships, uncovering growth opportunities, and making every customer interaction count. You’ll take a proactive approach to growing revenue by staying connected with customers, understanding their needs, and providing solutions that add real value.

Proactively identifying and pursuing sales opportunities with existing and new customers
Ensuring regular contact so you can be ahead of the game
Actioning your customers enquiries by phone, email & walk-in customer contact
Collaborating with your customers and colleagues to ensure smooth order processing, stock availability, and timely delivery
Providing customers with product advice, quotes, and pricing information as well as the tailored solutions
Promoting brand awareness and building rapport with key trade customers over the phone

Permanent full-time role based at PlaceMakers Mt Wellington offering 40 hours per week Monday to Friday

About You

You’re a confident and engaging communicator with a genuine passion for customer service and sales. You enjoy working in a fast-paced environment and take pride in building strong, long-term relationships over the phone.

Proven experience in outbound calling, sales or phone-based account management
Fluent in Mandarin and English
Excellent customer service, continually acting in the customer’s best interest
A proactive, self-starting attitude with excellent organisational abilities
A solutions-focused mindset and the resilience to thrive in a target-driven environment
Computer literate, with solid literacy and numeracy skills and ability to pick up new systems
Knowledge of building materials and a solid understanding of construction processes

Our Benefits:

Competitive base remuneration
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Staff buying privileges and company benefits for you and your family
Z Energy fuel discounts and free monthly Pie & coffee
KiwiSaver employer contributions matched up to 4%
Employee Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.