Production Manager - 'MADE By Laminex' - - 39409 - Fletcher Building

General Information

Job Type

Permanent

Description

About Us

Introducing MADE by Laminex – a new venture from the well-established Laminex brand. We specialise in creating high-quality, Australian-made kitchens. Our system features locally crafted, pre-assembled base cabinets, doors, and benchtops, combined with expert planning and design support. With over 90 years of manufacturing experience in Australia, we bring a deep commitment to excellence and reliability. MADE by Laminex aims to make it easier than ever to create your dream kitchen with our convenient home and site delivery.

Now, we're on the lookout for passionate individuals to join our team and help us continue to deliver exceptional results and drive our growth.

Join Our Team as a Production Manager

Are you a skilled tradesperson with a passion for delivering exceptional workmanship? Do you thrive in a dynamic environment where technical expertise meets problem-solving? If so, we've got the perfect opportunity for you!

Imagine a place where your trade skills and technical knowledge come together to create outstanding customer experiences. We’re looking for a Productions Manager to work out of our Windsor showroom, a role that blends leadership, technical expertise, and trade skills in a busy kitchen showroom environment.

We are seeking a dedicated individual to join our team in a versatile role that can be tailored to suit your needs. This position is available as either a permanent full-time role or as two permanent part-time roles, offering a job-share arrangement. By providing this flexibility, we aim to support work-life balance and ensure a diverse range of talented candidates can contribute to our dynamic and thriving environment.

Key Responsibilities

Technical Expertise: Utilise your background in cabinet making and joinery to support the design and installation teams with practical, real-world solutions. Apply your practical skills to design and optimise the use of storage and ancillary products within kitchen spaces.
Installer Support: Offer daily troubleshooting support over the phone and onsite assistance as needed.
Review Working Drawings for Installation: Ensure accuracy and feasibility of working drawings for installation purposes.
Customer Complaint Management: Act as the primary point of contact for escalated customer complaints. Investigate, analyse, and resolve installation, product, and design issues promptly to achieve customer satisfaction. Maintain a customer feedback loop to identify trends and recommend process improvements.
Leadership and Collaboration: Foster a customer-first culture by collaborating with internal teams, including sales, operations, and showroom to resolve complaints.
Estimation: Provide quotations and guidance on large-scale projects and tenders for the B2B business.
Product Knowledge: Become an authority on our product range, including sinks, taps, appliances, and benchtops, and play a key role in training and coaching team members.
New Product Development: Contribute to product development and innovation by leveraging insights from market trends, installer feedback, and joinery expertise.
Showroom Updates and Trade Show Support: Manage showroom updates and trade show setups.

What We’re Looking For

You're not just passionate – you're on a mission to redefine trade excellence. We are looking for someone with flexibility to adapt to a dynamic customer-facing retail environment, which will also require working some Saturdays in the month.

Proven Trade Experience: Extensive experience in cabinet making, joinery, or a related trade.
Technical Proficiency: Knowledge of installation processes or construction industry experience, kitchen design experience, including fitting and installation techniques.
Exceptional Communication: Strong communication and interpersonal skills to handle challenging conversations and build trust.
Analytical Mindset: Ability to identify root causes and implement effective solutions.
Collaborative Spirit: Ability to build strong relationships across teams.

Why join MADE By Laminex?

At MADE By Laminex, we value your growth and development. You’ll have the opportunity to expand your skills and knowledge, working in a supportive environment that encourages innovation and excellence.

Apply now!