Returns Clerk - - 40453 - Fletcher Building

General Information

Job Type

Permanent

Description

Join Our Team at Oliveri – Returns Clerk (Full-Time)

Regency Park, Adelaide | Monday to Friday

Are you highly organised, confident in communication, and thrive in a fast-paced environment? Oliveri is seeking a Returns Clerk to join our dedicated team in Adelaide. If you enjoy problem-solving and delivering excellent customer service—even in challenging situations—this could be the perfect role for you!

What You’ll Be Doing:

As a key member of our Customer Service team, you’ll be responsible for managing customer returns and claims with professionalism and efficiency. Your day-to-day will include:

Managing the returns inbox via Salesforce
Assessing customer claims in line with business guidelines:
Rejecting claims that don’t meet criteria
Advising customers on return protocols
Arranging stock collection for company-related errors
Liaising with distribution centre managers regarding returned stock condition
Processing returns accurately in SAP (S4 Hana), including return requests and credit notes
Communicating outcomes to customers using pre-prepared email templates
Escalating complex issues to the Customer Service Manager as needed
Maintaining a high standard of customer service—even when delivering unfavourable outcomes

About You:

We’re looking for someone who is proactive, detail-oriented, and thrives in a busy environment. You’ll bring:

Confidence in managing a high-volume inbox without becoming overwhelmed
Strong organisational skills and the ability to manage multiple touchpoints in the returns process
Excellent communication skills, both with customers and internal stakeholders
Initiative and decisiveness in handling claims independently
The ability to hit the ground running—SAP training materials will be provided

Ready to take on a new challenge with a trusted Australian brand?

Apply now and become part of the Oliveri team—where your attention to detail and customer-first mindset will be truly valued.