Sales Representative - - 42986 - Fletcher Building

General Information

Job Type

Permanent

Description

At Firth, we build more than concrete — we build trusted relationships that support New Zealand’s communities. As part of the Concrete Division of Fletcher Building, Firth has been supporting the construction industry for decades, supplying ready‑mixed concrete, masonry, and premix products from over 80 sites nationwide. Our team of around 700 people is known for working together with care, integrity, and pride in what we do.

We are now seeking a Mandarin‑speaking Sales Representative to support and grow our Asian customer base. This role blends telesales, relationship management, and sales follow‑up, working closely with our wider sales and customer service teams.

About the role

You will nurture strong, long‑term customer relationships through thoughtful communication, timely follow‑ups, and a genuine understanding of customer needs. Whether supporting Sales Representatives with quotations or managing customer conversations via WeChat, your work will help ensure customers feel supported, informed, and valued.

Key responsibilities

Build and maintain positive relationships with customers across the Asian market
Make follow‑up calls and manage quotation and order follow‑ups
Support Sales Representatives to progress sales opportunities and meet targets
Communicate confidently with customers via phone, email, and WeChat
Work closely with the Customer Service WeChat team to manage enquiries and resolve issues
Maintain accurate customer records and contribute to sales reporting
Actively support Firth’s strong commitment to health, safety, and wellbeing

You bring warmth, resilience, and a customer‑focused mindset, along with:

Proficient verbal and written communication skills in Mandarin and English
Confidence using WeChat for professional customer communication
Experience in telesales, inside sales, sales support, or customer service (preferred)
A collaborative working style and strong interpersonal skills
A proactive, self‑driven approach with the ability to stay calm under pressure
A willingness to learn, adapt, and grow in a dynamic environment

What we offer

A supportive, inclusive team culture where people look out for one another
Ongoing learning, coaching, and development opportunities
Access to Fletcher Building employee benefits and wellbeing initiatives
The opportunity to build a meaningful sales career with a trusted New Zealand brand [

If you enjoy building relationships, communicating with care, and contributing to shared success, we would love to hear from you.

Research shows that females and minority groups don’t apply for roles unless they match 100% the job description.

We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don’t fit it, we would still love you to apply.