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General Information

Job Type
Permanent
Category
Information Technology
Business
FletcherTech
Location
Auckland
Job Reference
44039
Posted Date
21-Jul-2026
Closing Date
01-Sep-2026

Description

About Us
FletcherTech is Fletcher Building’s tech division. The team works together to shape the futures of all Fletcher Building businesses. FletcherTech recognises that people are a team’s greatest asset. With the opportunity to help drive technological excellence for more than thirty businesses across Australia, New Zealand, and the South Pacific, and play a key role in delivering high-quality systems that empower our people and drive business success. 

 
About the Role 
As a Senior ServiceNow Platform Engineer, you will join an agile, collaborative team supporting a large enterprise environment across New Zealand, Australia and the Pacific. In this role, you will be the key person focused on the platform engineering, administration, configuration, development, project delivery and overall support of our ServiceNow platform. It’s a varied role but some of the key responsibilities include: 

  • Manage and administer Service Now across development, test and production environments. 
  • Manage platform releases, upgrades, patching and ongoing platform health. 
  • Lead smaller enhancements and contribute to larger projects. 
  • Identify process improvements and opportunities for efficiency. 
  • Collaborate with internal stakeholder and external partners to deliver platform and workflow improvements. 
  • Develop systems integration and process automations using ServiceNow. 
  • Create and configure Discovery, Orchestration, Business Rules, Policies, and other elements as required within the platform. 
  • Create and maintain Service Catalogue, Reports, Workflows, and Dashboards. 

About You 
To make it here, we are looking for people who thrive working in a team environment, passionate about performance, put the customer first, and are always thinking about innovative ways to solve business and customer needs. For this role, we are also looking for: 

  • Relevant tertiary qualification in Computer Science, Business Administration or related field. 
  • Extensive hands-on experience in administration, configuration, development or platform engineering roles. 
  • At least 3 years’ experience supporting and enhancing ServiceNow within a large or complex enterprise environment, with exposure to ITSM, ITBM, SPM and CMDB (or other related modules) 
  • Excellent stakeholder management skills with ability to build and maintain good working relationships with business leaders, product owners and users at all levels. 
  • Experience with Agile/Scrum/Waterfall methodologies is advantageous. 
  • Excellent communication with strong problem-solving and analytical skills. 
  • Self-starter and comfortable working independently within a small, collaborative team environment. 
*Please note we can only consider applications from those with current working rights for New Zealand. Background checks will also be completed on all candidates prior to a job offer.

Why Join Us? 

At FletcherTech, we’re committed to creating better outcomes for our people and customers. In this role, you’ll work on a critical enterprise platform supporting a large, diverse, multi-business organisation. As part of our team, you’ll enjoy opportunities to develop further and can avail of support from our Employee Education Fund (available to you and dependents. We also offer generous parental leave, KiwiSaver employer contributions matched to 4%, company discounts, wellbeing initiatives and much more. 


As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways.