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General Information

Job Type
Permanent
Category
Information Technology
Business
FletcherTech
Location
Auckland
Job Reference
40678
Posted Date
10-Jun-2025
Closing Date
24-Jun-2025

Description

About us
The Fletcher Building family is a community made up of people who use all their experience, skills, and individuality to do amazing work. There has never been a better time to join the Fletcher Building family where our people are proud to say, "We made IT".
FletcherTech is Fletcher Building’s technology division. The team works together to shape the futures of all Fletcher Building businesses. FletcherTech recognises that people are a team’s greatest asset. With the opportunity to help drive technological excellence for more than 30 businesses across Australia, New Zealand, and the South Pacific, FletcherTech offers some of the most interesting careers in IT.

About the opportunity
This role will provide technical support to our end users across New Zealand, Australia and the South Pacific and take ownership of issues from start to finish including call-logging, diagnosing & resolving issues, responding to incidents and service requests. Allocation of tickets requiring specialist technical support to the appropriate group.

About you
You will have some IT work experience and good troubleshooting skills. To be considered for this role, you will need excellent communication skills and with a strong customer focus. You will be reliable, hard-working, motivated and personable. Your previous experience within a complex enterprise environment and exposure to working with a variety of software applications is an advantage.
As Service Desk Analyst your duties will include:
  • Providing technical support to end users
  • Experience on ServiceNow ticketing system (advantageous) with a relevant IT certification(s)
  • Call-logging, diagnosing & resolving issues, fulfilling incidents and requests
  • Good knowledge of hardware, software, desktops, laptops, printers, audio visual equipment and peripherals
  • Knowledge/Experience on Active Directory
  • Have a basic understanding of networking and operating systems

What we offer
A hybrid working environment- we are committed to supporting our people to strike a healthy balance between work and personal commitments. Excellent growth and training opportunities. An award-winning learning academy supporting your career development. On-Call opportunities available with additional earning potential.
Our people act with integrity, are open and honest and always looking for ways to improve. If this sounds like you, apply now!

As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways.