Showroom Consultant / Customer Service Representative - - 39007 - Fletcher Building

General Information

Job Type

Permanent

Description

The role:

Reporting to the Branch Manager, you’ll play an integral role within our showroom where you will offer product support and design solutions for our stunning front-of-wall bathroom products. As well as serving customers in the showroom you will also help our loyal trade customer on the trade counter.

Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service
Maximizing bathroom sales as well as promoting exclusive product offers
keeping up to date with the latest plumbing/bathroom trends and inspiring our customers with a winning in-store experience.
Communicating with supplies on customers specifications
Supporting customers with enquires via phone and email
The nature of working in a team means you may also be needed to assist customers at our Trade Counter as well as other departments within the branch.

This is a full-time role offering 42.5 hours a week. Working Monday to Friday and one rostered Saturday (8am-12pm) every 3 weeks.

About you:

To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Be a people person who is customer-focused and enjoys supporting our customers.

Proven experience in a customer service and/or retail sales environment
Experience in the trade/plumbing industry is preferred
Passion for design or creative flair to assist customer with tailored solutions and ideas
Strong interpersonal skills and ability to build rapport to support our valued customers
A motivated, self-driven worker, with the skill to work proactively, independently and within a team
Be confident with computers and learning new systems (training provided)
Proactive and able to think on your feet and problem solve

Our benefits:

Competitive hourly rate & Staff-buying privileges
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Employment Education Fund
Health & Wellbeing initiatives including an Employee Assistance Program.

Join Us:

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.