Team Leader - Customer Service - - 39591 - Fletcher Building

General Information

Job Type

Permanent

Description

• 26-Weeks PAID Parental Leave – for primary caregiver

• Enjoy the flexibility of a Hybrid work roster to ensure you maintain work life balance

• Ongoing internal & external training opportunities to better support your career

About IPLEX

At Iplex we are committed to a powerful vision – Providing Safe & Secure Water to the World Around Us. We do this by forging partnerships with our customers and communities to deliver safe, secure, and innovative water solutions that not only address the present needs but also lay a solid foundation for future generations.

As Australia's leading manufacturer and supplier of pipeline systems, we take pride in our pivotal role within Australia’s water industry. We understand the significance of our work, and we are driven by the shared goal of creating a better future. Join us today to lead a passionate team dedicated to shaping a brighter future and leaving a lasting impact on Australia's water landscape.

About the Role

Are you a dynamic leader with a passion for delivering exceptional customer service? Join our team as a Customer Service Team Leader in Strathpine where you'll lead a dedicated group of Customer Service Representatives to ensure top-notch service from enquiry to delivery. You'll be at the forefront of coaching and developing your team, driving performance, and maintaining high standards of customer satisfaction, this role is suitable for someone who is happy to also support in customer calls and queries as it is a hands-on collaborative position.

In this exciting position, you'll manage order processes, resolve issues, and ensure compliance with our business expectations. Your strong leadership skills and customer-centric approach will be key to identifying and implementing solutions to improve service delivery. With a focus on continuous improvement, you'll provide insights on team performance and support your team in achieving their goals.

Skills and Experience

Experience in leading a team in a fast-paced environment
Confident in exceeding set KPI’s and NPS targets
A background in technical product, manufacturing or civil would be ideal
The ability to use influencing and negotiations skills
Passion for coaching and developing your team
Understanding of holding performance & coaching discussions
Experience CRM & ERP Systems and Microsoft 360
Ability to handle inquiries and complaints
A passion for exceeding customer experience
You have excellent attention to detail, good with data and processing information
You are an expert in problem-solving and creating solutions

Why Join Our Iplex Team

Full Time Position
Excellent Hybrid Roster to ensure work life balance
Enjoy ongoing training and support
Iplex have Top Talent Academies
Have a great support network with other team leaders nationally
Access to ALL Fetcher Building Perks and Discounts
Iplex proudly partnered with The Smith Family support youth education
Approved by Reconciliation Action Australia for our Innovate RAP

If you are keen to join an established business and bring your passion for customers, success and outcomes then APPLY NOW – We are excited to review your resume. No Agency Support Required

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