Trade Sales Support - Christchurch - - 43506 - Fletcher Building

General Information

Job Type

Permanent

Description

The role:

We’re looking for a proactive and customer-focused Trade Sales Support professional to join our Christchurch team. In this exciting new role, you’ll provide essential support to our Sales Reps while managing key customer accounts, helping to drive sales performance, and ensuring outstanding service delivery.

This is a fantastic opportunity for someone who thrives in a sales support environment, enjoys building strong customer relationships, and has a keen eye for detail.

You will be responsible for:

Manage and service a portfolio of commercial customer accounts
Partner with Sales Representatives to identify opportunities and win new business
Deliver high-quality customer service via phone and email
Prepare, review, and follow up on quotes and pricing
Maintain contract pricing, price books, and margin accuracy
Support project coordination, including tracking orders and updating ETAs
Assist with supplier negotiations, returns, and pricing
Monitor sales performance, margins, and debtor control
Handle invoice queries and ensure admin processes are completed accurately
Contribute to achieving monthly sales and gross profit targets

This is a permanent full-time role, offering 40 hours a week. Working Monday to Friday. Based out of our Montreal Street branch.

About you:

To really understand our customers and to be successful in this role you will need to demonstrate the following -

2–5 years’ experience in a sales support or similar role
Strong customer service and relationship management skills
Excellent organisation and time management – able to juggle multiple priorities
Commercial awareness with a focus on profitability and results
Confident communication skills and ability to influence outcomes
Industry knowledge (plumbing or electrical) is advantageous but not essential
Builds trust and strong working relationships
Proactive and takes initiative
Strong attention to detail and accuracy & Solid computer literacy
Solutions-focused with a continuous improvement mindset
Customer-first approach with a drive to exceed expectations

Our Benefits:

Competitive base salary & Staff-buying privileges
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Employment Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.