Trade Support Team Member - Bay of Plenty - - 38036 - Fletcher Building

General Information

Job Type

Permanent

Description

The role:

This role will see you providing support to our Account Managers as well as directly managing a portfolio of customer accounts, you will ensure that our trade customers experience the best service from start to finish.

Daily you will be responsible for -

Customer enquiries by phone and email
Daily and weekly planning with account managers to ensure all opportunities are captured.
Providing customers with product advice, quotes, and pricing information as well as tailored solutions
Phoning customers to prompt upcoming requirements, as well as providing advice on PlaceMakers products and service.
Liaising with inventory and dispatch regarding orders and deliveries
Dealing with suppliers around new products and specifications

This is a permanent full-time role, offering 40 hours a week, Monday-Friday. This role can be based in either our Whakatane or Mount Maunganui branch.

About you:

We are looking for someone with sales support or administration background. You will need strong communication skills and a high standard of customer service.

Adaptable and comfortable working under pressure at at pace
Organise and have a strong attention to detail
You will need to be computer literate and know your way around a computer. Full training will be given on our in-house computer systems, so you will need to be a keen learner
We will ideally have experience relating to the building/trade sector; however, it will be your sales and customer service skills which we will be most attracted to.
Be a team player and thriving working in a diverse team

Our Benefits:

Competitive hourly rate and staff-buying privileges
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Employment Education Fund
Health & Wellbeing initiatives including an Employee Assistance Program
Be part of a supportive and inclusive culture

Please note: A full pre-employment medical, including drug test and criminal background will also be required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.