Trade Support Team Member - Christchurch Hub - - 41215 - Fletcher Building

General Information

Job Type

Permanent

Description

About Your Role

In this role, you’ll be responsible for providing exceptional customer service and support to our Account Managers, suppliers, and customers across the Christchurch Hub. Your main objective will be to ensure a seamless customer experience—managing inquiries, providing expert product advice, preparing quotes, and identifying solutions that meet customer needs.

Coming from a trade or building industry background will be a real advantage, as it means you’ll already have a solid understanding of the products, materials, and challenges our customers face. This practical experience will allow you to connect with customers on a deeper level, speak their language, and deliver advice that’s not just accurate, but genuinely useful on the job.

What You’ll Be Doing

• Actioning customer enquiries by phone, email, and in-person.

• Offering value-added solutions for both internal and external customers.

• Taking clear briefs from stakeholders and preparing accurate quotes and documents.

• Planning daily and weekly with Account Managers & Team Leaders to capture every opportunity.

• Providing tailored product advice, pricing information, and practical solutions.

This is a permanent, full-time role offering 40 hours a week, Monday–Friday, within our Christchurch Hub.

About You

• Proven customer service and/or sales experience.

• Trade or building industry background preferred—whether that’s on the tools, in a workshop, or in a supplier role.

• Excellent verbal and written communication skills, with a knack for personalised solutions.

• Able to work well under pressure, staying organised and efficient.

• Confident using computers (Outlook, Word, and other general software); full training provided on our in-house systems.

Our Benefits

• Competitive base salary and staff-buying privileges.

• Genuine development opportunities as part of the wider Fletcher Building Group.

• Women in Sales initiative—dedicated to upskilling, learning, and career growth.

• Health & wellbeing initiatives, including an Employee Assistance Programme.

Join Us

We value diversity and encourage applications from all backgrounds. If this role interests you but you don’t meet every requirement, we still encourage you to apply. We believe diversity makes us stronger, and we’re proud to work together to create a better workplace.

Pre-employment checks (references, medical, drug test, criminal background check) and the legal right to work in NZ indefinitely are required.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.