Trade Support Team Member - Cranford street - - 44198 - Fletcher Building

General Information

Job Type

Permanent

Description

About the role:

This role will see you be responsible for providing exceptional customer service and support to our Account Managers, suppliers, and Mandarin speaking customers. Your main objective will be to ensure a seamless customer experience by managing customer inquiries, providing product advice, quotes, and pricing information, and seeking out solutions to meet customer needs.

Daily you will be responsible for –

Actioning customer enquiries by phone, email & walk-in customer contact
Seek out value-added solutions for internal and external customers
Take clear briefs from stakeholders on what is to be quoted and prepare document details as needed
Daily and weekly planning with account managers & team leaders to ensure all opportunities are captured
Providing customers with product advice, quotes, and pricing information as well as tailored solutions

This is a permanent full-time role, offering 40 hours a week, Monday-Friday, based in Cranford Street PlaceMakers branch.

About you:

Proven Customer Service and/or Sales Experience
Excellent communication abilities, and fluent in Mandarin and English, both verbal and written
Building Industry experience is not a must, but a desire to learn about our products & processes
Excellent communication abilities, in both verbal and written with the capability to provide personalized solutions
Be able to work under pressure and organise your time and environment for maximum efficiency
Computer literacy is important, confident user of Outlook, word & general computer software, however, full training will be given on our in-house computer systems

Our Benefits:

Competitive base salary and staff-buying privileges
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Women in Sales initiative - a dedicated programme whose core focus is on providing opportunities to women in our network to upskill, learn, grow and achieve their personal and career aspirations.
Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.