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General Information

Job Type
Customer Service
Tumu Supplies
Hawke's Bay
Job Reference
Posted Date
Closing Date


The role:
We are currently recruiting a Trade Support team, based in our Hastings Branch to join the team as a permanent full-time (40h per week across Monday to Friday). This will be a busy yet varied role where you will be responsible but not limited to the following -

Receive incoming calls from trade customers
Give advice on Tumu products and services
Follow-up customer inquiries and orders with the dispatch area.
Source and Order special goods
Handle general price enquiries
Provide backup service for Account Managers

About you:
The time-sensitive nature of our customers’ needs requires you to work at pace and input data accurately and within specified timeframes. Your resilience and ability to be solution-oriented even when under pressure will certainly come in handy in this ever-changing environment.
Trade industry experience is a plus for this role. Ideally, you will come from a tele-sales or sales support background. Your tech savy skills, energy and your drive will be really important for this role.
As your role will also see you liaising with other areas of the branch, you must have the ability to build rapport and enjoy a team-focused culture. You’re engaging and flexible with the ability to effectively communicate product and delivery information and have a strong customer service focus with an aim to continuously add value. 

What’s on offer?
- Access to group discounted Health Insurance through Southern Cross 
- Professional and personal development
- Access to our Health & Wellbeing initiatives including an Employee Assistance Programme  
- Internal performances recognition scheme 
- Expect generous staff-buying privileges and genuine opportunities for development that come with being part of the wider Fletcher Building Group


Please note:  A full pre-employment medical, including drug test will also be required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.