Trade Support Team Member - Wanaka - - 43917 - Fletcher Building

General Information

Job Type

Permanent

Description

About the role:

As our Trade Support Team Member, you'll play a critical role in supporting and growing relationships with our largest and most strategic customers. Acting as the primary internal point of contact, you'll work closely with external Account Managers, customers, suppliers, and internal teams to deliver an exceptional customer experience and ensure the successful management of key accounts.

This role is focused on providing proactive account support, identifying value-add opportunities, coordinating complex customer requirements, and ensuring our major customers receive a consistently high level of service. We're looking for a relationship-focused professional who thrives in a fast-paced environment and enjoys partnering with customers to deliver tailored solutions that support their business objectives.

Daily you will be responsible for –

Managing customer enquiries via phone, email, and face-to-face interactions, delivering timely and accurate responses
Identifying and implementing value-added solutions that improve customer outcomes and strengthen long-term partnerships
Take clear briefs from stakeholders on what is to be quoted and prepare document details as needed
Daily and weekly planning with account managers & team leaders to ensure all opportunities are captured
Providing customers with product advice, quotes, and pricing information as well as tailored solutions
Recommend suitable products, process orders, and manage sales documentation
Collaborate with Account Managers and Team Leaders to capture opportunities through daily and weekly planning

This is a permanent role, offering 40 hours a week, Monday-Friday, based in PlaceMakers Wanaka.

About you:

Trade industry knowledge and/or product experience would be hugely beneficial, however not essential, as it would be your positive attitude and willingness to learn that we would be looking for
Experience in sales coordinating or customer service is preferred
Excellent communication abilities, in both verbal and written with the capability to provide personalized solutions
A motivated, self-driven person, with the skill to work proactively, independently and within a team
Be resilient and thriving working in a fast past environment
Excellent administration, organizational skills with strong attention to detail
Computer literacy is important, confident user of Outlook, word, excel & general computer software, however, full training will be given on our in-house computer systems
Excellence in customer service strategy and execution

Our Benefits:

Competitive base salary and sales incentive
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Staff buying privileges
Employee education fund
Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.