Trade Support Team Member - Whitianga - - 42339 - Fletcher Building

General Information

Job Type

Permanent

Description

About the role:

This role will see you be responsible for providing exceptional customer service and support to our Account Managers, suppliers, and customers. Your main objective will be to ensure a seamless customer experience by managing customer inquiries, providing product advice, quotes, and pricing information, and seeking out solutions to meet customer needs.

Daily you will be responsible for –

Handle customer enquiries across phone, email, and walk ins
Find value added solutions for both internal and external customers
Take clear briefs and prepare accurate quote details
Work with Account Managers and Team Leaders to capture all opportunities
Provide product advice, pricing, quotes, and tailored solutions to our customers

This is a permanent full-time role, offering 40 hours a week, Monday - Friday rostered Saturdays, based in our Whitianga Branch.

About you:

Proven experience in Customer Service and/or Sales.
Building industry knowledge is not essential, but a genuine willingness to learn our products and processes is important.
Strong verbal and written communication skills, with the ability to deliver personalised customer solutions.
Able to work under pressure while managing time and tasks effectively for maximum efficiency.
Confident computer skills, including Outlook, Word, and general software use. Full training will be provided on our in-house systems. Salesforce experience is advantageous but not required

Our Benefits:

Competitive base salary and staff-buying privileges
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Women in Sales initiative - a dedicated programme whose core focus is on providing opportunities to women in our network to upskill, learn, grow and achieve their personal and career aspirations.
Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.