Trade Support Team Member - - 37954 - Fletcher Building

General Information

Job Type

Permanent

Description

About the role:

The purpose of this role is to process all enquiries and telephone sales professionally, providing customers, suppliers, Account Managers the right advice and information in a timely manner. You will be working closely with customers to improve branch profitability through increased sales, efficient ordering, developing, and nurturing excellent customer and internal relationships.

Daily you will be responsible for –

Actioning customer enquiries by phone, email and face to face
Seek out value-add solutions for internal and external customers
Take clear briefs from stakeholders on what is to be quoted, and prepare document details as needed
Daily and weekly planning with account managers to ensure all opportunities are captured
Providing customers with product advice, quotes, and pricing information as well as tailored solutions
Proactive calling of our customers to check on their projects and needs.
You will also play a vital part in direct sales with customers, getting orders pulled and ready for dispatch, and merchandising and maintaining aisles within the showroom.

This is a permanent full-time role, offering 40 hours a week. Working Monday to Friday.

About You:

Proven Customer Service and/or Sales Experience
Administration experience/ background would be suitable for this role
Building Industry experience is not a must, but a desire to learn about our products is
Excellent time management, ability to work under pressure and exceptional organisational skills
Strong communication skills, ability to pick up the phone and provide tailored solutions
Computer literacy is important, confident user of Excel, however full training will be given on our in-house computer systems

Our Benefits:

Competitive hourly rate & Staff-buying privileges
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Employment Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme
Joining a inclusive and diverse team and company

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.