Job Detail

 

We have a permanent opportunity for a genuine Customer Service Superstar to join our Auckland based team.  We are looking for a dedicated individual to join our talented, high performing team, primarily dealing with inbound queries from our Auckland & Northland, Wellington & Christchurch customer bases, fielding overflow calls from the rest of the country.

 

This is a “Customer Service” role with so much more.

 

•           Being the go-to for our customer queries and orders whether on the phone, on email or in person.

•           Effective data entry and systems management to ensure orders and credits are placed in a timely and accurate way.

•           Providing key information and insights to our sales, manufacturing and distribution teams.

•           Dealing with ad-hoc and unexpected requests in a positive and professional manner.

•           Have natural people skills and a flair for dealing with customers and colleagues professionally on the phone, on email and in person.

•           Have strong technical nous and proven attention to detail.

•           Have had some exposure to fast-paced, high-volume distribution environments such as Freight/logistics or FMCG – or perhaps even the Travel Industry! 

•           Have proven ability to pick up software systems and business processes, for example CRM or supply chain systems.

•           Have respect for the Occupational Health & Safety practices ingrained in our DNA.

We want someone who can quickly reach “expert” status – with both our business and our customers! 

•           Great team culture & environment

•           Full support and training

•           Flexibility with a combination of Work From Home and Office Based days

If this sounds like you, please apply now!