Customer Service Representative

  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Laminex NZ
  • Location:Auckland
  • Job Reference:TLG/18339
  • Closing Date:22 Mar 2021

Description:

At Laminex NZ, our Customer Service team plays a vital role in the success of the business by being the vital cog between Manufacturing, Distribution, Sales and of course, our Customers!
 
We have a permanent opportunity for a genuine Customer Service Superstar to join our Auckland based team.  We are looking for a dedicated individual to join our talented, high performing team, primarily dealing with inbound queries from our Auckland & Northland, Wellington & Christchurch customer bases, fielding overflow calls from the rest of the country.
 
This is a “Customer Service” role with so much more.
 
Key responsibilities will be:
•           Being the go-to for our customer queries and orders whether on the phone, on email or in person.
•           Effective data entry and systems management to ensure orders and credits are placed in a timely and accurate way.
•           Providing key information and insights to our sales, manufacturing and distribution teams.
•           Dealing with ad-hoc and unexpected requests in a positive and professional manner.
 
As the ideal candidate, you will:  
•           Have natural people skills and a flair for dealing with customers and colleagues professionally on the phone, on email and in person.
•           Have strong technical nous and proven attention to detail.
•           Have had some exposure to fast-paced, high-volume distribution environments such as Freight/logistics or FMCG – or perhaps even the Travel Industry! 
•           Have proven ability to pick up software systems and business processes, for example CRM or supply chain systems.
•           Have respect for the Occupational Health & Safety practices ingrained in our DNA.
We want someone who can quickly reach “expert” status – with both our business and our customers! 

What we offer
•           Great team culture & environment
•           Full support and training
•           Flexibility with a combination of Work From Home and Office Based days

If this sounds like you, please apply now! 

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