Customer Service Team Leader

  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Mico
  • Location:Tokoroa
  • Job Reference:MCO/18610
  • Closing Date:04 Mar 2021


Mico Plumbing and Bathrooms is New Zealand’s leading specialist supplier of plumbing and bathroom products to trade, retail and commercial customers with a reputation for quality and customer satisfaction. We are part of Fletcher Building, a diversified global building industry company.  

With over 60 branches throughout New Zealand we are the biggest name in plumbing and bathroom supplies. We offer great training and future career development, plus excellent company benefits.

We are looking for a for a self-motivated Customer Service Team Leader to join our fun and vibrant team at our Tokoroa Branch. These are called Assistant Branch Manager's in our business and are genuine stepping stones into other management roles and don’t come around very often so if this sounds like you, please read on!

The role:

Working closely with the Branch Manager you’ll lead and co-ordinate a cohesive branch team to maximise business potential. Day to day you will be running the operations of the branch and developing effective strategies to deliver on customer requirements. This includes managing and quoting for key customer accounts, assisting the Inventory Controller, supporting on the Trade Counter and leading the team to exceed customer expectations.

About you:

  • You will have proven leadership experience or demonstrate genuine leadership capability with a collaborative leadership style
  • A strong desire to drive sales and business opportunities with sound business acumen
  • Highly organised, able to manage conflicting priorities, delegate tasks and manage own and teams time to the drive a high performing team
  • You will be an effective communicator that allows people to trust and have buy in to your vision
  • Experience in the trade, plumbing or distribution industry will aid in success of this role

In return, you’ll be joining a great team and a well-respected business that offer range of benefits and opportunities for career advancement. Please apply online at quoting reference MCO/18610.