Service Desk Analyst
- Job Type:Full time
- Category:Information Technology
- Business Group:Group Technology
- Job Reference:FBC/19520
- Closing Date:10 Dec 2021
Fletcher Building is an organisation made up of people who use all of their experience, skills and individuality to do amazing work. With over 30 businesses operating in Australia, New Zealand and the South Pacific, we are enriched by many different languages, customs and lifestyles. There has never been a better time to join the Fletcher Building family where our people are proud to say, "We made IT".
About the opportunity
As a Service Desk Analyst, you will be the first point of contact for technical support to our end users across Australia and some from New Zealand, responding to incidents and service requests. Most of the queries will come through via phone, email or self-service portal and your role will include call-logging, diagnosing & resolving issues, fulfilling requests, and allocating tickets requiring specialist technical support to the appropriate group. This is a Service Desk role where you take ownership of the issue from start to finish; ensure that no stones are unturned and that they are properly escalated as and when needed. It’s not going to be on the phone all the time, as part of Fletcher Building Group technology, there are always opportunities to upskill yourself, get involved in work that will challenge you and help you grow.
To be considered for this role, you need to be able to demonstrate a high level of interpersonal skills and customer orientation. For us, the soft skills come first as we think technology can be learned if you have the aptitude and the passion for it. Ideally, you will have experience working on a service desk environment, have a solid knowledge of hardware - desktop and laptops, and have worked with a variety of software applications, as well as having a basic understanding of networking and operating systems.
We have a rotating roster so you'll need to be comfortable working on different shifts from Monday to Friday. After 3 months, you'll also need to participate in our rotating on call roster. This role is based at our Mt. Wellington office initially but you will also need to be flexible to work at our Penrose office. Because this is a permanent role, you need to be a NZ Citizen or a Permanent Resident to be considered.
We value your experience and skills, but to make it here you will also need to demonstrate the qualities we value as an organisation. We are looking for people who thrives working in a team environment, who are there for each other during challenges and successes. Our people are passionate about performance. They put the customer first and are always thinking about innovative ways to solve business and customer needs. Our people act with integrity, are down to earth, open and honest and always looking for ways to improve.
If this sounds like you, then apply now.