Service Desk Analyst, Auckland

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  • Job Type:Full time
  • Category:Information Technology
  • Business Group:Group Technology
  • Location:Auckland
  • Job Reference:FBC/20400
  • Closing Date:18 Dec 2022


Fletcher Building is an organisation made up of people who use all of their experience, skills, and individuality to do amazing work. With over 30 businesses operating in Australia, New Zealand, and the South Pacific, we are enriched by many different languages, customs, and lifestyles. 

About the opportunity
As a Service Desk Analyst, you will be the first point of contact for technical support to our end users.  Responding to incidents and service requests. Most of the queries will come through via phone, email or the self-service portal.

About you
You will have at least 1 years’ experience working as a Service Desk Analyst within an IT Service desk environment.  To be considered for this role, you need to be able to demonstrate a high level of interpersonal skills and customer orientation.  This is a Service Desk role where you take ownership of IT requests from start to finish.  Your previous experience as a Service Desk Analyst will include:
  • Call-logging, diagnosing & resolving issues.
  • Fulfilling requests and allocating tickets. 
  • Solid knowledge of hardware, desktops, and laptops.
  • You have worked with a variety of software applications and have had exposure to working on Active Directory.
  • Have a basic understanding of networking and operating systems. 
  • Experience on ServiceNow ticketing system (advantageous) with a relevant IT certification(s).
What we offer
Flexible working options - we are committed to supporting our people to strike a healthy balance between work and personal commitments.  Learning Academy - An award-winning learning academy supporting your career development.  On-Call opportunities available to earn additional income.

Our people act with integrity, are open and honest and always looking for ways to improve. If this sounds like you, apply now!

As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways.