Customer Service Representative

  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Tasman Insulation
  • Location:Auckland
  • Job Reference:TINZ20650
  • Closing Date:24 Jun 2021


Tasman Insulation are the iconic, market-leading manufacturer and supplier of residential and commercial insulation products to the building industry in New Zealand for over 50 years, including the Pink® Batts® brand.

Our world-class manufacturing facility in Penrose runs 24/7 where we make sustainable, top-quality insulation products. Our H&S culture makes us one of the safest manufacturing sites at Fletcher Building and three-quarters of our production team have been with us for over ten years because they love working here.

Some of the benefits of working at Tasman Insulation include:

Access to Fletcher Building leadership and development programmes;
Discounted gym-memberships, discounted mortgage rates with ANZ/Westpac/BNZ and access to education funding for your children, partner and yourself;
A close-knit team that gets on well and loves the business;
Free parking.
We are looking for a dedicated individual to join a highly-functioning team, primarily dealing with inbound queries from our local customer bases
This is a “Customer Service” role with so much more.
Key responsibilities will be:
Being the go-to for our customer queries and orders whether on the phone or email
Effective data entry and systems management to ensure orders and credits are placed in a timely and accurate way.
Providing key information and insights to our sales, manufacturing and distribution teams.
Dealing with ad-hoc and unexpected requests in a positive and professional manner.
As the ideal candidate, you will:  
Have natural people skills and a flair for dealing with customers and colleagues professionally on the phone, on email and in person.
Have strong technical nous and proven attention to detail.
Have had some exposure to fast-paced, high-volume distribution environments such as Freight/logistics or FMCG – or perhaps even the Travel Industry! 
Have proven ability to pick up software systems and business processes, for example CRM or supply chain systems.
Have respect for the Occupational Health & Safety practices ingrained in our DNA.

We want someone who can quickly reach “expert” status – with both our business and our customers! 

If this sounds like you, please apply now! 

For confidential enquiries please email Janine Prakash, Talent Acquisition Business Partner at