Trade Sales Support - Waiheke

  • Job Type:Full time
  • Category:Customer Service
  • Business Group:PlaceMakers
  • Location:Auckland
  • Job Reference:PMK AD/21030
  • Closing Date:11 Jul 2021


Help us build New Zealand! PlaceMakers is New Zealand's leading and largest supplier of building materials to New Zealand’s commercial and residential construction markets. Part of New Zealand’s largest listed company, Fletcher Building, we employ more than 2,400 people in over 60 locations across the country and stock more than 100,000 product lines from concrete to paint and plasterboard.

The role:

Providing support to our Waiheke Account Managers as well as directly managing a portfolio of customer accounts, you will ensure that our trade customers experience the best service from start to finish. Daily you will be responsible for –

Customer enquiries by phone and email
Daily and weekly planning with account managers to ensure all opportunities are captured
Providing customers with product advice, quotes and pricing information as well as tailored solutions 
Phoning customers to prompt upcoming requirements
Liaising with inventory and dispatch regarding orders and deliveries
Dealing with suppliers around new products and specifications

About you:

Ideally, you will come from a trade or sales support background and will have an understanding of our products and be fuelled with passion for the building industry.
The time-sensitive nature of our customers’ needs requires you to work at pace and input data accurately and within specified timeframes. 
Your resilience and ability to be solution-oriented even when under pressure will certainly come in handy in this ever-changing environment.
As your role will also see you liaising with other areas of the branch, you must have the ability to build rapport and enjoy a team-focused culture. You’re engaging and flexible with the ability to effectively communicate product and delivery information and have a strong customer service focus with an aim to continuously add value. 

What’s on offer?

This is an exciting time to come on our journey as we grow our people and business. You will be joining one of New Zealand’s leading brands offering a competitive salary package, genuine opportunities for career development and a range of benefits that come with being part of PlaceMakers and the wider Fletcher Building Group.

Working Monday to Friday 7.30 am – 4.00 pm with a requirement to work one rostered Saturday/Sunday every 3 weeks.

Please note - A pre-employment medical, including a drug test, will be required as well as being fully eligible to work in NZ indefinitely.