Customer Service Representative

  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Steel
  • Location:Hastings
  • Job Reference:EAS/21134
  • Closing Date:13 Aug 2021

Description:

Fletcher Easysteel is a major merchant of steel products and services throughout New Zealand. Through a nationwide network of sales centres it supplies a broad range of world-class brands to the construction, engineering, natural resources and manufacturing industries. 

Our customers are the heart of what we do and we are looking for an enthusiastic and motivated individual who lives and breathes our values of being ‘customer leading’ and ‘better every day’.

We are seeking a Customer Service Representative to join our small and friendly team in Hastings. In this role you will be taking inbound calls, professionally handling customer enquiries, providing quotes, processing orders and offering solution-based support to our valued customers.

There would be a requirement to be hands on selecting steel for our customers, some heavy lifting could be required, also a forklift licence or gantry crane licence would be beneficial but is not essential. Training is something we can provide for you. 

This position plays a pivotal part in our organisation and as such you will need to have excellent communication skills and be a strong team player. You’ll be dealing with a wide range of our customers and internal staff, so it’s important that you have a strong level of attention to detail and accuracy. Most importantly you will thrive in providing a customer service experience that is second to none! 

The ability to pick up and understand technical information would be beneficial as you will be dealing with a wide range of questions relating to varied product offers.

To succeed in this role you will be customer focused and be confident talking to and influencing people both over the phone and face to face. You will be computer savvy, have good time management skills and be able to build strong relationships with people at all levels.

In return, you’ll be joining a well-respected business offering a competitive salary along with a range of benefits and real opportunities for career advancement that come with being part of the Fletcher Group.

If this sounds like you then please apply today! For more information please contact Larissa.Pedersen@fbu.com

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