Customer Service Mandarin Speaking - Mico Flatbush

  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Mico
  • Location:Auckland
  • Job Reference:MCO/21454
  • Closing Date:06 Aug 2021


Mico Plumbing and Bathrooms is New Zealand’s leading specialist supplier of plumbing and bathroom products to trade, retail, and commercial customers with a reputation for quality and customer satisfaction. We are part of Fletcher Building, a diversified global building industry company.
With over 60 branches throughout New Zealand, we are the biggest name in plumbing and bathroom supplies. We are also part of Fletcher Building so for you that adds up to great training and future career development, plus excellent company benefits.

The role:

Due to continued growth, we are looking to add to a high-performing and fun team at our branch in Flatbush with a Mandarin Speaking Trade Customer Service superstar. 

Day to day your responsibilities include but are not limited to:

  • Providing top-notch customer service and product solutions to our customers face to face and via phone
  • Processing sales including organising deliveries to meet our customer's needs

About you:

This is an exciting and fast-paced role, where we put our customers at the forefront of every decision. You will bring with you:
  • Experience in a similar customer service role. Experience within a trade environment would be great, but not essential.
  • Good command of the English language (written and verbal) as well as fluent in Mandarin.
  • A can-do, flexible and outgoing attitude with the ability to build rapport and talk to a wide range of people 
  • Team driven as we are a small close-knit team, we all support each other to ensure that we get the job done 
  • High energy, motivated and driven - you will join a team that is all very driven to go over and beyond in their day to day role
  • Not easily flustered and able to juggle multiple things at the same time within a busy environment

As a requirement of the role, you must hold a Full Class 1 Drivers License, and preferably but not essential a current Forklift License. Due to the nature of the role, we also are looking for someone physically fit.

Please note, this is a  Monday to Friday role with a rostered Saturday morning. 

What's in it for you?

You will be contributing to a fun and focussed team where your natural ability to relate to people and provide customers with solutions will see you succeed in this role. You’ll also be joining a well-respected business that can offer a range of benefits and opportunities for career advancement. 

If a customer service role in the building industry excites you then please apply online at quoting reference MCO/21454

As part of the recruitment process, you will be required to under a pre-employment medical including a drug and alcohol test. 

We do not have an application close date as we are reviewing applications as they are received, so please don't delay if this opportunity is of interest to you