EUC Analyst

  • Job Type:Full time
  • Category:Information Technology
  • Business Group:Group Technology
  • Location:Knoxfield
  • Job Reference:FBC/21518
  • Closing Date:06 Aug 2021

Description:

At Fletcher Building, we are committed to attracting the best talent, developing our people, and creating engaged and high performing teams who deliver great results for our customers.  Our people are guided by our values – Be Bold, Play Fair, Better Every Day, Customer Leading, and Better Together – which helps us create the kind of workplace that delivers great results, in the right way.  

There has never been a better time to join the Fletcher Building family where our people are committed to making a difference for Group Technology, for Fletcher Building and for New Zealand & Australia.  In Australia, we are made up of brands such as Stramit Building Products, Laminex, and Tradelink, among others.  

About the opportunity
As an End User Computing (EUC) Analyst, you will be responsible for providing Level 2 technical support of end user devices such as desktops, laptops, printers, and handheld devices across the Fletcher Building Group.  Your responsibilities will include device configuration, diagnosing technical issues, and repairing / replacing devices when needed.  You will take ownership of issues from start to finish as well as escalating them as and when needed. 

You will need to be based on site in Melbourne two days per week and required to travel frequently to various sites in Queensland.  As part of Fletcher Building Group technology, there are always opportunities to upskill yourself, get involved in work that will challenge you and help you grow.

About you
To be considered for this role, we’re looking for someone who enjoys working in a collaborative environment and confident communicating (both written and verbal) at all levels including translating technical speak into common business language. Customer service is paramount, so you must always be punctual and professionally presentable. 

Technically, you will have advanced knowledge and skills with Windows 10 – especially from a support perspective. Microsoft Endpoint Manager experience (SOE deployment, application packaging/deployment) is a must have - while relevant IT qualifications and certifications such as MCP, MCSA and ITIL will be advantageous. ServiceNow is our ticketing system, so it would be ideal if you are proficient in having used it already. Just as important though, we’re looking for a problem solver who can analyse and put structure in ambiguous situations while providing top notch service for our end users.

What next?
Click Apply now to showcase your skills and carve out a rewarding career path with the team at Fletcher Building.
  
As an Equal Opportunity Employer, we strive to create an inclusive and zero harm environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways.

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