National Customer Service Officer

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Fletcher Insulation AU
  • Location:Rooty Hill
  • Job Reference:
  • Closing Date:15 Oct 2021


Fletcher Insulation, a member of the Fletcher Building Group sits alongside trusted names in the building and construction industry including Laminex, Tradelink, Iplex Pipelines & Stramit.  

Fletcher Insulation provides quality Australian made insulation into major residential and commercial construction projects. Pink Batts®, Permastop and Sisalation are household names in the Australian market and have helped grow the business over 100 years. We now have manufacturing and distribution facilities across Australia creating products focused on innovation, sustainability and world leading technology.

About the Role:
We currently have a vacancy for a National Customer Service Officer at our Rooty Hill worksite.
In this role you will be responsible for the timely and accurate coordination of all supply requirements for customers of all branches and regions of Fletcher Insulation in Australia.  This position is responsible for proficient order taking, clear and concise communication and liaison between customers, external and internal staff.

About You: 
The ideal candidate will have the following skills/ experience:
  • A proven commitment to, and thorough understanding of the principles of customer service.
  • experience within the manufacturing industry is desirable but not essential.
  • Well spoken, articulate and positive when taking inbound calls.
  • A team player, with the ability to quickly build effective relationships with both internal and external teams.
  • The ability to perform well under pressure to achieve outcomes.
  • Excellent time management skills and attention to detail.
  • Sound administrative and organisational skills with an ability to effectively set priorities, meet deadlines, demonstrate flexibility and show initiative.
  • Good computer literacy – proficient in MS Office, SAP
If you are an experienced customer service professional with the above skills and background, please apply TODAY!