Trade Sales Support - New Lynn (Mandarin Speaking)

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:PlaceMakers
  • Location:Auckland
  • Job Reference:PMK 22807
  • Closing Date:29 Oct 2021


Help us build New Zealand! PlaceMakers is New Zealand's leading and largest supplier of building materials to New Zealand’s commercial and residential construction markets. Part of New Zealand’s largest listed company, Fletcher Building, we employ more than 2,100 people in over 60 locations across the country and stock more than 100,000 product lines from concrete to paint and plasterboard.

PlaceMakers continuously strives to be the best building partner in the market and takes pride in providing the highest level of service to our customers. In line with this, we are currently seeking a trade sales support professional that is fluent in Mandarin to join our New Lynn based team.

The role:
Providing dedicated support to an Account Manager that is focused on the Asian market, you will ensure that our trade clients experience the best customer service from start to finish. On a daily basis you will be responsible for –

  • Customer enquiries by phone and email
  • Daily and weekly planning with account manager to ensure all opportunities are captured
  • Providing customers with product advice & discussing tailored solutions
  • Phoning customers to prompt upcoming requirements
  • Liaising with inventory and dispatch in regards to orders and deliveries
  • Dealing with suppliers around new products and specifications

About you:
The time-sensitive nature of our customers’ needs requires you to work at pace and input data accurately and within specified timeframes. Your resilience and ability to be solution-oriented even when under pressure will certainly come in handy in this ever-changing environment.
Ideally, you will come from a trade, tele-sales or sales support background and possess an understanding of our products while being fueled with passion for the building industry.
As your role will also see you liaising with other areas of the branch, you must have the ability to build rapport and enjoy a team-focused culture. You’re engaging and flexible with the ability to effectively communicate product and delivery information and have a strong customer service focus with an aim to continuously add value. 

What’s on offer?
This role will be challenging but an equally fantastic foot-in-the-door opportunity to secure a sales position in future. This is an exciting time to come on our journey as we grow our people and business. You will be joining one of New Zealand’s leading brands offering a competitive salary package, free parking and genuine opportunities for career development and a range of benefits that come with being part of PlaceMakers and the wider Fletcher Building Group.

Next steps:
If you have a strong sales support background within the industry, with excellent people skills, a great team attitude, and a willingness to exceed all expectations, then we want to hear from you! 

Click Apply and we will be back in touch soon.

Please note - A pre-employment medical, including a drug test will be required as well as being fully eligible to work in NZ indefinitely.