Contact Centre & Sales Support Team Member - Christchurch

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:PlaceMakers
  • Location:Christchurch
  • Job Reference:PMK AD/23300
  • Closing Date:29 Nov 2021


Together, let's build New Zealand! PlaceMakers continuously strives to be the best building partner in the market and takes pride in providing the highest level of service to our customers. We continue to grow, and we have an opportunity for a customer service-focused team member to join in the key role of Trade Associate based at our Riccarton contact centre.

We are looking for a vibrant, self-motivated individual who has a great attention to detail and accuracy. In this role your main responsibilities include:

Manage incoming calls and emails from trade customers and their account managers
Give advice and information on PlaceMakers products and services
Follow-up customer enquiries and orders
Source and order special goods
Handle general price enquiries
Provide backup service for Account Managers and support your colleagues

We will be looking for the following attributes in the successful candidate:

A minimum of 3 years customer service experience
NCEA level 3, or relevant qualification/s
Strong communication skills – written and verbal 
Experience working under pressure and with a sense of urgency
The ability to organise your time and environment for maximum efficiency
At least intermediate computer skills, with experience using order or workflow management systems 

Full training will be given on our in-house computer systems, product range and additional requirements necessary to be successful in this role.

Applicants for this position should have NZ residency or a valid NZ work permit and will be required to undergo pre-employment and medical testing.

If you have a “Know How Can Do” attitude focused on delivering a great customer experience, enjoy working in a team environment, and would like the challenge this position brings, then please forward your CV and cover letter, detailing why this role is a good fit for you.

This role will offer an opportunity to demonstrate your ability to help increase sales for the hub, opening doors for further career opportunities within our wider business. You will be joining a well-respected company offering a range of benefits and opportunities for career advancement that come with being part of Fletcher Building.