Functional Business Analyst

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  • Job Type:Full time
  • Category:Information Technology
  • Business Group:Finance Strategy and Performance
  • Location:Auckland
  • Job Reference:FBC/23517
  • Closing Date:10 Dec 2021

Description:

About Us

At Fletcher Building, we are committed to attracting the best talent, developing our people, and creating engaged and high performing teams who deliver great results for our customers.  Our people are guided by our values – Be Bold, Play Fair, Better Every Day, Customer Leading, and Better Together – which helps us create the kind of workplace that delivers great results, in the right way.  There has never been a better time to join the Fletcher Building family where our people are committed to making a difference for Group Technology, for Fletcher Building and for New Zealand. 


About the Role

This role will see you start as a Support Analyst, with the intention to develop into a Functional Business Analyst. You will be part of the Digital Services team that works alongside other members of the Manufacturing & Finance Applications NZ team. In this role, you will primarily be the first point of contact with our customers, ensuring that Manufacturing & Finance Applications technology issues are rapidly and accurately resolved to the satisfaction of end users.


Responsibilities include incident resolution and management, service restoration, event documentation, and fulfilment of service requests (e.g. parameter updates, minor configuration). The Support Analyst is expected to take ownership of these processes from start to finish, as well as escalating any issues, as required, to Level 2 & 3 technical support within the Digital Services team.


About You

We are looking for someone who has a number of years’ experience supporting applications and business processes in a similar-scale enterprise environment. You will have strong communication and business skills, while having some technical ability. You will be customer focussed to deliver a high level of service to both your team and end users. And most importantly, you will be a fast learner, and have the ability to create rapport and collaborate with your colleagues and stakeholders.


At Fletcher Building we are passionate about continuous learning and will invest in you, to further develop your skill set. We are looking for people who thrive working in a team environment, who are there for each other during challenges and successes. We like to discuss ideas and viable solutions to the complexities we are faced with. Our people are passionate about performance. They put the customer first and are always thinking about innovative ways to solve business and customer needs.  Our people act with integrity, are down to earth, open and honest and always looking for ways to improve.


As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways.


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