Customer Service - Contact Centre

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Iplex AU
  • Location:Craigieburn
  • Job Reference:IPX1712
  • Closing Date:23 Jan 2022

Description:

About IPLEX Pipelines
Over the past eight decades, Iplex Pipelines have grown a reputation as a leader in the PVC pipe supply and manufacturing industry in Australia. Today, we provide innovative and increasingly sustainable products and solutions to the water, infrastructure, irrigation, civil, telecommunications, electrical, and construction sectors.  

At Iplex we believe the value of our company is defined by our exceptional employees. That’s why we are so passionate about recognising outstanding talent, building leadership pipelines, and promoting an environment that recognises, fosters, and rewards both high performance and engagement.

About the Role
We have an exciting role for a talented and experienced Customer Service Representative to join our team at Craigieburn. By joining us you are going to be exposed to working with a close-knit team that work together to drive customer expectations on a daily basis.  In this role, you will be responsible for answering calls to our customers and key stakeholders around deliveries, products, queries, and concerns. From time to time you may be exposed to handling tough customers, so understanding how to create solutions is of utmost importance. You are going to come from a phone-driven environment where you are used to showing your personality through conversations rather than face to face. You will have energy, a bright personality, and not be afraid to pick up a phone.

Skills and Experience
Previous phone-based experience from a call centre or similar
Past experience from transport, construction, or trade is ideal
A passion for providing excellent customer experience 
Good time management to ensure all customers are being helped
Extensive experience in building customer relationships
Strong verbal communication skills
Confident in all area’s of IT and computes
Bright and confident personality
You are someone who can take feedback well

Why Join Iplex Pipelines
Iplex is an equal opportunity employer
We pride ourselves on culture and people
This role is Monday to Friday – 38 hours per week
Join a business that about reward and recognition
Ongoing support and development

Start your new career today with IPLEX! 


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