Customer Service Representative

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Stramit
  • Location:Newcastle
  • Job Reference:
  • Closing Date:17 Jun 2022


Stramit Building Products - A member of the Fletcher Building Group sits alongside trusted names in the building and construction industry including Laminex, Tradelink, Iplex Pipelines and Fletcher Insulation.

Stramit is directly linked to providing quality rolled formed steel into residential, commercial and industrial construction projects. We also design and manufacture a leading range of retail and agricultural steel solutions. Stramit only use the highest grade Australian steel, we have major manufacturing and distribution facilities across Australia supported by cutting edge product development and R+D.

Operating in Australia for over 100 years – we are backed by a global giant.

The Role

As the 1st point of contact for all our customers you will play a vital role in communications, problem solving, order entry and stakeholder management. You will responsible for identifying the full needs within each customer request and providing exceptional customer service.

Your responsibilities will include:
  • Work as part of a close-knit team in a fast-paced manufacturing and distribution environment
  • Provide exceptional customer service and support over the phone and via email
  • Provide administrative support including data entry, processing customer orders, applying credit claims & special pricing instructions
  • Work collaboratively with various teams including Sales, Manufacturing, and Planning to provide great customer solutions
About you?

Natural people skills – You will have a flair for communication and relationship building
Customer service focus – Your experience in a manufacturing, industrial or logistics environment will come in handy
Attention to detail –Maintaining accuracy and adhering to KPIs under tight deadlines is critical
Systems savvy – You will be able to pick up new systems easily and drive key projects around technology enhancements

What’s in it for you?

Free parking on site – Ample staff parking available on site
Friendly team environment – We like cake, pizza and donuts, who doesn’t? We believe in creating a fun happy environment that encourages team interaction
Progression – We are part of the Fletcher Building group with more than 5,500 people across Australia
Corporate Discounts – Fletcher Building has a range of fantastic corporate discounts

As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways.

Please note: Our recruitment process may include a video & phone screen and a formal interview. The successful candidates also will be required to undergo a medical and drug / alcohol assessment and will be able to demonstrate unlimited working rights in Australia.

Interested in joining the Fletcher Building family? Please click the ‘Apply’ button below!