Internal Key Account Manager/Showroom - Mico Mt.Wellington

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  • Job Type:Full time
  • Category:Sales
  • Business Group:Mico
  • Location:Auckland
  • Job Reference:MCO 26508
  • Closing Date:10 Jun 2022


Mico Plumbing and Bathrooms is New Zealand’s leading specialist supplier of plumbing and bathroom products to trade, retail and commercial customers with a reputation for quality and customer satisfaction. We are part of Fletcher Building, a diversified global building industry company. 

With over 60 branches throughout New Zealand we are the biggest name in plumbing and bathroom supplies. We are also part of Fletcher Building so for you that adds up to great training and future career development, plus excellent company benefits.

About the role:

Based in our Mt.Wellington branch, working Monday to Friday and every second Saturday morning in the Showroom, you play an integral role providing internal support to the Sales Team to maximise sales opportunities and build long-term customer relationships. On occasion you will be front-of-house in our Showroom and will be our customers first point of contact, working closely with our trade and retail customers whilst offering exceptional customer service.

You will be responsible for understanding customer needs and providing professional solutions; generating sales; meeting sales and margin targets; contributing to sales budgets and strategies for future business opportunities, whilst keeping up to date with the latest plumbing/bathroom trends and improving your product knowledge.

You will be juggling a number of tasks at any one time, along with problem solving, whilst ensuring everything operates smoothly and efficiently. To do this, you will need to think quickly on your feet, be extremely well organised and able to prioritise, be service-driven and solution-oriented. Your resilience and ability to think logically even when under pressure will certainly come in handy in this ever-changing environment. Multi-tasking is all part of this exciting role so you will need to keep a clear head!

You will be an engaging and adaptable individual, able to build rapport and effectively communicate with QS’s and Site Supervisors, whilst having a strong customer service focus and time management skills. 

What you will bring:

  • Proven experience in a retail, customer service or sales environment
  • Exceptional customer service skills to deliver a high level of customer satisfaction with solution-based results
  • Excellent command of the English language, both verbal and written, and great communication skills
  • Computer literacy with the ability to maintain high attention to detail will set you up for success
  • A team focused, can-do attitude and a smile!
  • Knowledge of the plumbing and/or building industry would be an advantage.

What's in it for you?

We are a fun, diverse and close-knit team who work well together and support each other.  You will have the opportunity for on-going training and development as well as a solid career path with career progression.  In return, you will be joining a well-respected company offering a range of benefits that come with being part of the wider Fletcher Building Group, so you're in good hands with us!

As part of our recruitment process, you will be required to undergo pre-employment medical, drug and alcohol testing. 

This is a great opportunity for career development! If you have a passion for detail with excellent communication skills and a willingness to exceed all expectations, then we want to hear from you! 

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.