Service Desk Analyst

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  • Job Type:Full time
  • Category:Information Technology
  • Business Group:Group Technology
  • Location:Prospect (NSW)
  • Job Reference:FBC/26774
  • Closing Date:29 Jul 2022


About us
Fletcher Building is an organisation made up of people who use all of their experience, skills and individuality to do amazing work. With over 30 businesses operating in Australia, New Zealand and the South Pacific, we are enriched by many different languages, customs and lifestyles. There has never been a better time to join the Fletcher Building family where our people are proud to say, "We made IT".

About the role
As a Service Desk Analyst based in our Prospect NSW, you will provide Level 1 technical support to our end users across Australia and some from New Zealand, responding to incidents and service requests. Most of the queries will come through via phone, email or self-service portal and your role will include call-logging, diagnosing & resolving issues, fulfilling requests, and allocating tickets requiring specialist technical support to the appropriate group. This is a Service Desk role where you take ownership of the issue from start to finish; ensure that no stones are unturned and that they are properly escalated as and when needed. You’ll be responsible for providing a great end user experience and maintaining satisfaction of end users.

About you
To be considered for this role, you need to be able to demonstrate a high level of interpersonal skills and customer orientation. For us, the soft skills come first as we think technology can be learned if you have the aptitude and the passion for it. Ideally, you will have experience working on a service desk environment, have a solid knowledge of hardware - desktop and laptops, and have worked with a variety of software applications, as well as having a basic understanding of networking and operating systems.

We have a rotating roster so you'll need to be comfortable providing support on a rotational basis between 6am to 5:30pm Monday to Friday, After 3 months, you'll also have the option to participate in our rotating on call roster. This role is based at our Prospect office. Because this is a permanent role, you need to be an Australian Citizen or a Permanent Resident to be considered.

We value your experience and skills, but to make it here you will also need to demonstrate the qualities we value as an organisation. We are looking for people who thrives working in a team environment, who are there for each other during challenges and successes. Our people are passionate about performance. They put the customer first and are always thinking about innovative ways to solve business and customer needs. Our people act with integrity, are down to earth, open and honest and always looking for ways to improve.

If this sounds like you, then apply now. 

As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways.