Customer Service Representative - Rotorua

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Steel
  • Location:Rotorua
  • Job Reference:EAS/27052
  • Closing Date:08 Jul 2022


Fletcher Steel is New Zealand’s leading importer, distributor and processor of steel representing Fletcher Building’s Easysteel, Fletcher Reinforcing, Fletcher Wire Products, Dimond Roofing, and Pacific Coilcoaters and CSP Pacific brands. We are the strength at the heart of New Zealand’s buildings and infrastructure. Our people use their experience, skills, and individuality to do amazing work.

Our customers are the heart of what we do, and we are looking for an enthusiastic and self-motivated individual to join our Rotorua team. 

As our successful Customer Service Representative, you will be joining our small and talented team and will be responsible for securing sales and supporting existing internal and external stakeholders. Daily tasks will involve regular telephone and face to face interaction with both existing and potential customers, proactively responding to inbound calls with high level of professionalism and offering solution-based support. Also, providing customers with quotes, processing orders, and providing support to our Sales Reps.

This position plays a pivotal part in our organisation and as such you will need to;
  • demonstrate excellent communication skills and thrive in providing a customer service experience that is second to none
  • execute administration tasks as required in a tidy and accurate manner
  • be a strong team player 
  • ability to pick up and understand technical information, as you will be dealing with a wide range of   questions relating to varied product offers
  • promote safe working practises and environment
  • excellent numeracy skills

To succeed in this role, 
  • you will be customer-focused 
  • be confident talking to and influencing people both over the phone and face to face
  • you will be computer savvy and have good time management skills 
  • be able to build strong relationships with people at all levels

In return, you’ll be joining a well-respected business offering a range of benefits and real opportunities for career advancement that come with being part of the Fletcher Group. If this sounds like you, we would like to hear from you!

We are committed to providing a safe and drug free workplace.  Successful applicants will be required to pass a drug and alcohol test prior to commencement of employment.

As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways.