Customer Service Representative

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Tradelink
  • Location:Banyo
  • Job Reference:TL/27218
  • Closing Date:16 Jul 2022

Description:

There’s never been a more exciting time to join our Tradelink Customer Service Team! 
We have a fulltime role working from our North side Brisbane head office. No more commuting to the city!  We have free onsite parking and opportunities for flexible working arrangements including working from home.

You will play an important part in providing a seamless customer experience and be the primary point of contact for our customers. 

You will be trained to have a diverse knowledge of Tradelink’s products and promotions so you can best serve customers and meet KPIs. Thrive in a great team while being supported by Tradelink and the Fletcher Building Group, a leading international company within the industry.
Responsibilities include:
  • Handle inbound and outbound enquiries, as required, and within the time frame and quality standards.
  • Act as the first point of contact, de-escalation and resolution for all customer service queries
  • De-escalate, resolve and follow up on complaints from customers, without directing the customer elsewhere
  • Develop and maintain a thorough understanding of service/product, processes, systems and promotions
  • Deliver industry leading customer service that differentiates Tradelink from our competitors.
  • About you

At Tradelink, we have the resources and a supportive environment to help you perform at your best. We are looking for a team player with strong communication and problem-solving skills. 
  • Minimum 1 years’ experience working in a fast-paced contact centre environment working with KPIs.
  • Passion for putting customer first and providing a world class service experience
  • Ability to build rapport, negotiate and form relationships and integrate diverse groups
  • Building or plumbing industry knowledge - Highly Desirable
  • Highly developed conflict de-escalation and resolution skills
  • Customer service-related tertiary qualifications - Desirable
  • Salesforce or other CRM experience - Desirable

About Us 
With a network of more than 200 branches and 150 years in the industry, Tradelink is Australia’s trusted name in plumbing supplies. Tradelink’s strategy is focused on growing market share with new and existing customers by offering innovative solutions and outstanding customer service. 
Tradelink is part of the Fletcher Building Group – an international player in the building and construction industry. In addition to fantastic career opportunities across a range of disciplines, Tradelink also offers the following benefits to their team:

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