Customer Service Representative

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Steel
  • Location:Hamilton
  • Job Reference:DIM/27280
  • Closing Date:20 Jul 2022


Dimond Roofing is proud to have received the GreenRate™ Level A certification, which is the top tier rating for this globally recognised eco-label, for all ColorCote® roll formed roofing products. Our products are used by homeowners, commercial building owners, builders and farmers across the country.

Our customers are the heart of what we do, and we are looking for an enthusiastic and self-motivated Customer Service Representative to join our Hamilton team. As our successful Customer Service Representative, you will be responsible for securing sales and supporting existing internal and external stakeholders. 

Daily tasks will involve regular telephone and face to face interaction with both existing and potential customers, proactively responding to inbound calls with high level of professionalism and offering solution-based support. Also, providing customers with quotes, processing orders, and providing support to our Sales Reps.

This position plays a pivotal part in our organisation and as such you will need to;
  • demonstrate excellent communication skills and thrive in providing a customer service experience that is second to none
  • execute administration tasks as required in a tidy and accurate manner
  • be a strong team player 
  • ability to pick up and understand technical information, as you will be dealing with a wide range of questions relating to varied product offers
  • promote safe working practices and environment
  • excellent numeracy skills

To succeed in this role;
  • you will be customer-focused 
  • be confident talking to and influencing people both over the phone and face to face
  • you will be computer savvy and have good time management skills 
  • be able to build strong relationships with people at all levels
  • previous experience from logistics/ freight forwarding/ courier or building products industry would be advantageous

In return, you’ll be joining a well-respected business offering a host of staff benefits, real opportunities for career advancement that come with being part of the Fletcher Group and weekend OFF!

If this sounds like you, we would like to hear from you!

We are committed to providing a safe and drug free workplace. Successful applicants will be required to pass pre-employment medical test and Ministry of Justice check prior to commencement of employment.

As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways.