Trade Support Team Member
- Job Type:Full time
- Business Group:PlaceMakers
- Job Reference:
- Closing Date:12 Oct 2022
We are looking for a vibrant individual who is self-motivated and pays attention to accuracy. If you have a flair for Customer service and Sales, enjoy working in a team environment as well as independently, and would like the challenge this position brings, then please we would love to hear from you.
You will be providing support to our Account Manager as well as directly managing a portfolio of customer accounts, you will ensure that our trade customers experience the best service from start to finish. Daily you will be responsible for Customer enquiries by phone and email. Daily and weekly planning with account managers to ensure all opportunities are captured. Providing customers with product advice, quotes, and pricing information as well as tailored solutions. Phoning customers to prompt upcoming requirements, as well as providing advice on PlaceMakers products and service. Liaising with inventory and dispatch regarding orders and deliveries. Dealing with suppliers around new products and specifications. Handle general price enquiries. This role has the potential to progress to an Account Manager position and you will be part of small close-knit team with a strong family culture.
Do you have a customer service background and pride yourself of delivering excellent customer service? You will need strong communication skills and a high standard of customer service. Be able to work under pressure and organise your time and environment for maximum efficiency. You will need to be computer literate and full training will be given on our in-house computer systems.
We will ideally be looking for someone who has some understanding and experience relating to the building/Trade sector, however it will be your customer service skills and willingness to learn which we will be most attracted to.
What we offer:
Every day is a challenge, however you will take on a role that provides a great opportunity to further develop your customer service and build lasting relationships.You will be part of a thriving organisation and a branch that prides itself on having a strong family culture. In return, you will be offered a competitive salary, an exciting benefits package which includes staff buying privileges, employee education fund and discounts on health insurance, all whilst being a part of a great team with a supportive and inclusive culture.
Please note – you must be in NZ and entitled to work indefinitely to apply for this vacancy. A drug and alcohol test will also apply.
We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.