Support Analyst

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  • Job Type:Full time
  • Category:Information Technology
  • Business Group:Group Technology
  • Location:Banyo
  • Job Reference:FBC/29148
  • Closing Date:22 Dec 2023

Description:

About us
We are committed to attracting the best talent, developing our people and creating engaged and high performing teams which deliver great results for our customers. Our people are guided by our values – Protect, Be Bold, Customer Leading and Better Together – which helps us create the kind of workplace that delivers great results, in the right way.  

About the role
The Support Analyst sits within the Applications Management function and works alongside other members of the Functional BA team to support the Application requirements of Fletcher Building Divisions. In this role, you will ensure that Distribution Applications technology issues, predominantly ERP system JD Edwards, are rapidly and accurately resolved to the satisfaction of end users. Responsibilities include incident resolution and management, service restoration. The Support Analyst is expected to take ownership of these processes from start to finish, as well as escalating any issues, as required, to Level 3 technical support within the Functional BA team.

About you
We are looking for someone who has a number of years’ experience supporting applications and business processes in a similar-scale enterprise environment. You will have strong communication and business skills, while having some technical ability. You will be customer focused to deliver a high level of service to both your team and end users, and most importantly, you will be a fast learner with the ability to build rapport and collaborate with your colleagues and stakeholders.
We are looking for people who thrive working in a team environment, who are there for each other during challenges and successes. We like to discuss ideas and viable solutions to the complexities we are faced with.
Our people are passionate about performance. They put the customer first and are always thinking about innovative ways to solve business and customer needs.
Our people act with integrity, are down to earth, open, honest and always looking for ways to improve.

Next step
Click Apply Now to showcase your skills and carve out a rewarding career path with the team at Fletcher Building or email charlotte.jones@fbu.com for more information.

As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways.

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