Warranty Support Representative- Tradelink Support Office

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  • Job Type:Full time
  • Category:Supply Chain/Procurement
  • Business Group:Tradelink
  • Location:Banyo
  • Job Reference:
  • Closing Date:08 Dec 2022


Want to make a real difference for a respected Australian brand built on real, hard-working people? People who not only understand true partnership but also believe in out-caring and out-working our competitors, all in the name of serving our customers? 

At Tradelink, our goal is to provide the best solution for every customer whilst ensure our team goes home at the end of each day safely. Your role as a Warranty Support Representative is crucial to help the Tradelink community make it happen!

The Tradelink Opportunity

There’s never been a better time to join us as our Warranty Support Representative. As Warranty Support Representative you will be responsible for facilitating all warranty and insurance claims, as well as processing the spare parts request for Tradelink brands ensuring claims and requests are closed out in an efficient and timely manner.

As Warranty Support Representative, your responsibilities will include: 
  • Servicing requests and gathering relevant documentation (photos, emails, reports, etc.) within the job to assist with recordkeeping and informed decision making.
  • Corresponding with all relevant parties relating to the claim. 
  • Assist in receiving, inspection and testing of product returned from warranty claims.
  • Organise replacement parts and ensuring impact on stakeholders are kept to a minimum.

Ready for the challenge?  Here’s what you’ll need.

You'll need a strong knowledge in facilitating warranty and insurance claims, other than that we’re also looking for: 
  • Knowledge of and skills in applying principles and processes for providing effective customer service.
  • Able to works cooperatively with others inside and outside of the organisation and build mutually-beneficial partnerships.
  • Organise time effectively; create work schedules and prioritise; sets realistic timescales
  • Adapt well to changes in assignments and priorities.
  • Identifies problems using logic, judgment and appropriate data to evaluate alternatives, and recommend solutions required to achieve the desired outcome

Why Tradelink? Real People, Always. 

We’re a well-respected Australian brand built on real, hard-working people. There are so many stories of Tradelink people doing great work and progressing in the business - either stepping up, moving across or growing right where they are. And you can do that too! Here’s why our people love working at Tradelink:
  • It’s the people - they’re the best in the business, but they’ve never forgotten what the word ‘team’ means.
  • It’s the relationships - people who understand true partnership; they help and back each other because they know we’re better together. 
  • It’s the opportunity - with branches across the country and a support office that’s invested and evolving, the opportunities are endless.
  • And we love the challenge - Tradelink people have the guts and heart to be bold. And we hope you will too. Because here your successes will be seen and you’ll feel every win. 

On top of that, we offer some great benefits for you: 
  • A great incentive program to recognise your performance
  • A parental leave scheme with 26 weeks of full pay for primary carers and 4 weeks full pay for secondary carers
  • Access to employee assistance and wellbeing programs
  • Great discounts including travel, banking, optical, health insurance and of course massive savings on any Tradelink with Fletcher Building products 
  • Access to a company share scheme with free award shares to grow your financial future
  • Leadership development opportunities including formal programs, coaching, mentoring and an employee education fund enabling you to choose your own career development options

Ready to put your hand up and make your career happen, the Tradelink way? 

If this is you, APPLY TODAY!